Permit Technician I

General Description Performs difficult clerical and administrative work serving as the first contact for customers (citizens, developers, engineers, builders, etc.) regarding development services. Guides internal and external customers with requests for information or services pertaining to development. Serves as liaison between the public and technical/professional staff. The work is performed under general supervision, often using independent judgment to resolve situations. Employees may work as part of a self‑directed work group or team, may work varied shifts to accommodate customers, and perform other duties as assigned. Essential Job Functions Provide information to customers regarding requirements, policies, and procedures of building permits and related technical services. Handle inquiries from other departments and customers concerning services. Resolve customer questions and problems following established policies. Prepare, update, and maintain files and computer records. Answer telephones and assist callers with application, permit, and technical questions and concerns. Perform data entry, record keeping and billing. Perform a wide variety of tasks in the Building Safety division, including issuing construction permits, calculating permit fees, evaluating and verifying all required approvals. Receive, log, route, track, and maintain accurate computer records on permits being processed. Receive and act on requests to/from inspectors. Provide clerical assistance to customers with general information about other divisions within the department and/or outside agencies as necessary. Research, review, and copy various documentation as required. Requirements/Preferences Education: High school diploma or equivalent. Experience: Two (2) or more years of customer service experience and administrative support experience involving clerical and/or information processing duties. Preferred: Experience related to building or land development issues and application of rules and regulations. Certifications/Licenses: Must possess or be able to acquire International Code Council (ICC) and Virginia Department of Housing and Community Development (VDHCD) certification. Knowledge, Skills, and Abilities Thorough knowledge of standard office procedures, practices, and equipment. General knowledge of methods and techniques used in the operation of a computerized permits management or related system. Some knowledge of community development rules and regulations. Ability to operate a variety of office equipment, including personal computer and other information processing equipment. Ability to apply complicated procedures, make decisions based on established regulations and meet procedural time requirements. Ability to maintain records and generate reports. Ability to follow oral and written instructions. Ability to communicate effectively and tactfully with citizens, developers, engineers, builders, county employees and other members of the public. Skilled in data entry with accuracy and completeness. Ability to make difficult mathematical computations. Additional Requirements Subject to a complete criminal history background search with acceptable results. Must pass a typing test demonstrating at least 40 WPM with no errors. Must be able to perform the job as described in the Physical and Environmental Demands section. Must attain qualifications as Permit Technician II and III within a reasonable time as established in the Career Path Plan. Supervisory Responsibilities None. Physical Demands SEDENTARY. Lift and/or exert force up to 10 lbs. occasionally or insignificant weights frequently; sitting most of the time. Environmental Factors Minimal environmental hazards. No significant exposure to mechanical, chemical or electrical hazards, extreme temperatures, fumes, or wetness. No dust or noise hazards reported. Primary Work Location Office environment. Machines, Tools, Equipment, Work Aids Office equipment, including computers, scanners, telephone, and fax. Protective Equipment Required N/A. Benefits Progressive Flexible Leave Plan with cash‑in option. Twelve paid holidays. Short Term Disability Insurance. Long Term Disability Insurance. Health, Vision and Dental Insurance. Life Insurance. Flexible Spending Accounts – Medical and Dependent Care. Virginia Retirement System – automatic membership upon hire; county contributions and employee contribution. Deferred Compensation Plan with County Match. Employee Assistance Program. Credit Union Membership. #J-18808-Ljbffr