Patient Representative

Patient RepresentativePurpose:Under general supervision, connects patients with necessary services and resources to satisfy medical and social services needs.Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.Interviews and gathers information to assist patients with obtaining needed resources or services.Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.Research and contact pharmaceutical companies for drugs, equipment, information and other services.Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.Assist staff with clinic programs and outreach activities.Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.Responsibilities - Supervisor and/or Leadership Exercised:May provide leadership, work assignments, evaluation, training, and guidance to othersKnowledge, Skills, and Abilities:Must possess required knowledge, skills abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Knowledge of local city, state, federal and health laws, rules, and regulationsKnowledge of community programs and servicesKnowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needsSkill in coordination between patients, clinic staff, and othersSkill in research and persuasionSkill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companiesSkill in effectively utilizing community resources and programsSkill in oral and written communicationAbility to take initiative and work independentlyAbility to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companiesAbility to compile reports on clinic operations, resources, cost analysis, and other servicesSkill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).Minimum Qualifications:Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.Any combination of related education and experience may be substitutedLicenses and Certifications Required:NonePreferred Qualifications:Customer service experienceExperience working in a health care settingExperience using electronic health records systems, preferably eClinicalWorksBilingual in English and SpanishExperience working with marginalized populationsExperience with Medical Billing, Insurance Verification, Medicare/Medicaid processing