DCOSE Manager, Data Center Operations Support Engineering, ADC-DCOSE

Dcose ManagerAs a DCOSE Manager, you will manage a team of 6-10 Support Engineers who are engaged in supporting Data Center Operations teams through tactical technical escalations, strategic systemic issue management, large scale investigations, emergent event support, and interacting closely with DCO and Service-Aligned internal customers. As part of the DCOSE team you will be engaged in both tactical and strategic decision making while supporting the team reporting to you. You will oversee process change, provide proactive and reactive support for ongoing issues, and act as an advocate for Data Center Operations throughout the Data Center Community within AWS. You will engage with partner teams, drive change, and provide metrics and data to help define the goals of the business. This position requires that the candidate selected be a US citizen and must currently possess an active Top Secret with SCI eligibility security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.Key job responsibilities:Support a team of Support Engineers as they are engaged in supporting Data Center Operations teamsInteract directly with Data Center Technicians, Managers, and other Leaders to support escalations for issue resolutionWork with partner teams to push upstream fixes to enable capacity recoveryMeet with partners in operations and support teams routinely to gather data and work issues towards resolutionContribute to data analytics to support your roleAbout the team:AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- Experience with data analysis- 1+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience- Experience troubleshooting and debugging technical systems- Experience with server, storage, networking, or large-scale distributed systems- Current, active TS/SCI US Government Security ClearancePreferred Qualifications- Experience in project management in data centers or comparable critical infrastructure- Experience with analytical tools and ability to dive deep into metrics and reporting- Experience troubleshooting and debugging technical systems, or experience in development or technical support- Experience in AWS services- Experience developing software code in one or more programming languages (java, python, etc.)