Clinic Support Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance

Clinic Support Specialist (CSS)
Provide administrative support to Speech-Language Pathology (SLP)/Occupational Therapy (OT)/ Physical Therapy (PT)/Leadership and Administrative Staff
Position Duties include but are not limited to:
Scheduling
Coordinates scheduling of client appointments; maintains client availability and attendance record
Coordinates incoming evaluations by securing all needed information prior to appointment taking place
Notifies appropriate therapist of any client cancellations; rescheduling cancelled appointments to positively impact center productivity
Assist with coordinating meetings for staff, parents, and administration, as well as planning center events

Communications and Paperwork
Manages new client paperwork
Obtain and maintain prescriptions and referrals from doctors offices and Supports Coordinators
Obtain and update paperwork and documentation for all clients
Provide timely, professional communication via phone, email, text with clients, parents, and staff
Processes, sorts and routes incoming/outgoing mail, email and faxes
Responsible for inputting data, uploading/sending documents and tracking information in Electronic Medical Records (EMR) System.
Perform frequent audits of data to ensure accurate input in to EMR

Billing/Authorizations
Secure/maintain authorizations of services by communicating with Case Managers and/or insurance companies
Accepting payments & inputting information into the EMR system
Work closely with Billing Department to ensure all services have appropriate authorization

Client Service/Clinic Support

• Greets all incoming guests in a professional manner
• Answers door quickly and efficiently
• Follow Health and Wellness guidelines/completes screenings of all clients before retrieving client from parent
• Fosters positive relationships with clients, families, and employees
• Assists clinic as needed with parents late for pick-up, i.e., staying with the client and calling family members
• Monitors inventory, checks in deliveries, and confirms correct distribution of orders
• Performs other administrative duties as assigned including but not limited to filing, sorting, updating records, data entry and competitive research.
• Maintains a safe and clean environment by organizing and sanitizing equipment following all safety standards
• Assists therapists with therapy related activities including preparation of materials, cleaning, client and parent support as instructed.
• Other tasks as assigned by the Regional Operations Manager, Administrative Office and/or SLP, OT, PT staff

Reports to: Regional Operations Manager
Qualifications:
Preferred 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
Outstanding organizational skills
Ability to work with children, parents and/or people with disabilities helpful
Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
Excellent communication and interpersonal skills
Committed to providing exceptional customer service
Quick study and eager to learn
Demonstrate a self-initiative spirit
Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
CPR certification required
Proficiency in Microsoft Office 365 required
Preferred Experience with Raintree EMR or similar programs