Director IT Applications Support & Delivery ID: ITRES_81

Position Title Director IT Applications Support & Delivery Job Type Fulltime with Client Industry Vertical Alternative Medicine Location 224 W. Hill St Chicago, IL Remote Option Hybrid (3 Days onsite in Chicago Office) Job Description Oversee and drive the strategic roadmap and end-to-end delivery of SAP projects and enhancements, ensuring alignment with enterprise business objectives and IT strategy. Provide executive oversight of SAP application support functions to ensure stable, secure, and responsive operations, including incident management, change requests, and service-level adherence. Lead planning, execution, and transition activities for major SAP programs such as S/4HANA migrations, global rollouts, cloud integrations, and adoption of SAP BTP. Act as a key liaison between business executives and SAP technical teams to translate strategic priorities into actionable solutions and support user adoption initiatives. Establish and enforce robust governance frameworks, including change control, release management, compliance protocols, and standardized support processes. Required experience Bachelor’s degree in information systems, Engineering, Business Administration, or related field required; advanced degree (MBA or MS in Technology Management) preferred. Minimum 10 years of progressive IT experience, including at least 5 years in executive or senior leadership roles overseeing SAP delivery and support functions. Proven track record of leading SAP solution delivery and post-implementation support within mid-to-large global organizations. Deep functional and technical expertise in SAP platforms, including S/4HANA, and modules such as SD, MM, PP, FI/CO; experience with SAP Ariba, SuccessFactors, and BTP is a plus. Demonstrated experience leading direct and indirect teams comprising business analysts, IT engineers, and cross-functional stakeholders. PMP, SAP Activate, or equivalent project management certification required; ITIL certification strongly preferred. Exceptional communication, leadership, and vendor management skills, with executive presence and the ability to influence C-level stakeholders. Benefit Package Health insurance (medical/dental/vision) 401(k) or retirement plan PTO / vacation days Professional development or training budget Travel reimbursement (if applicable) Other perks (e.g., wellness programs, equipment stipend) Thanks & Regards Rajesh View email address on click.appcast.io M: View phone number on click.appcast.io IT Resonance, Inc. Naperville, IL, USA #J-18808-Ljbffr