ServiceNow Platform Architect
LTM
Role description Job Title: ServiceNow Platform Architect Location: Santa Clara, CA (Remote) Job Description: Architecture Advisory Conducting solution design reviews on customer and partner work Guiding customers in defining their platform roadmap and sequencing workflow adoption Activities Advising on data architecture integration strategy and platform data model alignment Advising on AI capabilities including Now Assist and AI Agents adoption Delivering accelerators from the architecture accelerator catalog in support of the customers platform strategy and adoption goals Demonstrates consistent ethical discipline in AI use across all PA work Maintains clear boundaries about what AI output goes to customers versus what requires human review Platform Health Leading technical governance discussions and establishing governance frameworks Advising customers in establishing technical governance practices that prevent health degradation over time Interpreting platform health outputs across maintainability performance security upgradeability and user experience Developing and tracking prioritized remediation plans Advising customers on identifying and tracking technical debt and driving remediation planning Risk Management Proactively identifying and tracking risks across architectural technical and platform health dimensions Assessing the potential impact of identified risks on the customers platform strategy and value realization Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents Customer Engagement Building and maintaining relationships across the customer stakeholder map Facilitating working sessions architectural reviews and executive conversations Maintaining the Customer Impact Plan as a forwardlooking platform narrative Demonstrating platform capabilities in personal or demo instances when needed Internal Alignment Collaboration Coordinating with Impact Squad members to maintain a consistent customer message Escalating complex architectural decisions to peers or overlay resources Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers Contributing knowledge and frameworks to the broader PA community Category Certification Expectation Certified System Administrator Required Certified Application Developer Required Certified Implementation Specialist workflow Required 1 minimum 2 expected covering primary and secondary workflow areas Certified Implementation Specials Data Foundations ArchX Advanced Architecture Required Certified Technical Architect Expected Should be in active pursuit Now Assist Essentials Certification Required
Vacancy posted 2 days ago
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