Field Service Engineer

Field Service EngineerSymbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores. Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and engineering partners to drive continuous improvement and deliver an exceptional customer experience.What you'll do:Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.Serve as the primary technical escalation point for complex equipment, controls, software, and system performance issues.Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions.Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.Develop and execute reliability improvement initiatives that increase system uptime and operational efficiency.Support customer communications during significant operational events and system disruptions.Review maintenance activities and system data to identify opportunities for continuous improvement.Mentor technicians and support technical training initiatives across the network.Assist with site launches, upgrades, process improvements, and network-wide operational initiatives.Maintain technical documentation, reliability reports, and maintenance records.Ensure compliance with all safety standards, policies, and procedures.Ensure compliance with OSHA, LOTO, electrical safety, machine guarding, conveyor safety, and Symbotic safety standards.What you'll need:Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.Advanced ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.Strong understanding of preventive maintenance, breakdown response, and equipment recovery procedures.Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.Working knowledge of CMMS systems and maintenance documentation practices required.Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.Ability to travel regionally within Massachusetts (30–40%) and occasionally across North America to support training and technical initiatives.Our Environment:There will be steep stairs to climb into the structure.You will regularly be near railings that are high off the ground.Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.If the site location is in construction, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs.Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.