Customer Service Representative

Responsibilities You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately. Main Functions Respond to customer phone calls, emails, and chats. Perform computer entry as required, processing orders that may come from phone calls, faxes, emails, or other sources. Provide technical information about our products and answer questions regarding the use of electronic (web) ordering systems. Communicate with customers to inform them of any changes to their order or additional delays, to obtain missing information or financial details, and to inform them of promotions and sales programs. Qualifications High school diploma. 3 to 5 years of experience in a similar position. Good analytical and problem‑solving skills. Ability to work in a dynamic environment with minimal supervision. Knowledge of Microsoft Office and Gmail family software. Ability to multitask. Team player and ability to interact with various departments. Experience in optics: an asset. Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr