Client Care Coordinator / Scheduler

Benefits: Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services. The Client Care Coordinator must match the needs of our clients with the personalities and talents of our caregivers. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. Answers, screens, and transfers phone calls. Staff cases – must be familiar with all cases, clients, and caregivers for staffing shifts. Matches caregivers with cases suited to their availability and ensures their skills match the client’s Plan of Care (POC). Communicates very clearly via telephone, email, and/or text with caregivers to ensure they understand the needs of the clients and the details of their shifts. Updates clients when a new caregiver is introduced to their case. Handles and resolves client and caregiver issues, problems, scheduling changes, and requests assistance from other staff as needed. Works closely with Care Managers to make requests and recommendations for follow-up and/or supervisory visits. Collaborates with the Recruiting team to identify staffing needs. Handles "On-Call" duties after business hours to ensure emergency calls are addressed appropriately. #J-18808-Ljbffr