Senior Process Analyst - Billing & Collections

Senior Process Analyst - Billing & Collections

Benesch is proud to announce the opening for a Senior Process Analyst - Billing & Collections in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Do you thrive on creating structure and order out of chaos? Do you find excitement in developing SOPs, process-mapping and creating end-to-end business processes in order to bring uniformity, consistency and direction to different operational teams? Do you have experience in law firm billing and collections departments and understand the nuances of law firm finances? Then our Senior Process Analyst - Billing & Collections opportunity is the position for you! Benesch is looking for someone to join our billing and collections team and work hand-in-hand with the Director to establish operational goals for their growing team.

The Senior Process Analyst - Billing & Collections will play a critical role in strengthening and scaling the firm's billing and collections operations. This role is responsible for driving continuous process improvement, documenting, and maintaining standard operating procedures (SOPs), and owning the development, standardization, and scalability of training and process adoption across billing and collections.

The ideal candidate brings deep experience in professional services or law firm billing environments, strong process design and documentation skills, and the ability to partner effectively with Finance, Legal Operations, IT, and practice stakeholders. This position will be instrumental in ensuring operational consistency, efficiency, compliance, and a high-quality client billing experience as the firm continues to grow. This role is accountable for improving billing cycle efficiency, reducing rework and write-offs, and enhancing overall realization and cash flow performance.

Essential Functions :

Process Improvement & Operational Excellence:

• Lead continuous process improvement initiatives across the end-to-end billing and collections lifecycle, including time entry, prebills, bill review, invoicing, appeals, collections, and cash application.
• Analyze existing workflows to identify inefficiencies, control gaps, risk points, and opportunities for automation or standardization.
• Partner with Billing, Collections, Pricing, Legal Operations, and IT teams to design, implement, and sustain improved processes.
• Define, implement, and actively manage KPIs tied to billing cycle time, invoice accuracy, realization, and collections performance, using data to drive targeted process improvements and accountability across teams.
• Support system enhancements and upgrades (e.g., Aderant or other legal financial systems) by defining process requirements and validating future-state workflows.
• Support and optimize paperless billing workflows and prebill processes to increase visibility, reduce cycle time, and standardize attorney engagement.

SOP Development & Documentation:

• Create, maintain, and govern comprehensive Standard Operating Procedures (SOPs) for all billing and collections processes.
• Ensure SOPs are clear, accessible, and aligned with firm policies, client requirements, and system functionality.
• Establish documentation standards, version control, and change management processes to ensure consistency and audit readiness.
• Translate complex processes into practical, user-friendly documentation for day-to-day operational use.

Training, Adoption & Operational Enablement:

• Assess skill gaps and operational inconsistencies across billing and collections teams and design targeted training interventions.
• Develop training materials, job aids, process maps, and reference guides tied directly to SOPs and operational expectations.
• Support onboarding and ongoing training for billing and collections staff, including new hires, lateral integrations, and system/process changes.
• Serve as a subject matter expert and resource for process-related questions, best practices, and troubleshooting.
• Monitor and reinforce adoption of standardized processes, ensuring consistent execution across teams and practice groups.

Stakeholder Collaboration & Change Management:

• Work through Billing and Collections leadership to implement process changes, ensuring alignment with team structures and accountability models.
• Function as a trusted advisor to operational leaders by providing data-driven insights and process recommendations.
• Support change management efforts by communicating process changes, training impacted teams, and reinforcing adoption.
• Participate in special projects related to firm growth, client initiatives, and operational transformation.

Confidentiality

Due to the nature of your employment, various documents, and information, which are confidential nature, will come into your possession. Such documents and information must be kept confidential at all times.

Qualifications :

The role requires a bachelor's degree in business, finance, accounting, operations, or a related field, or equivalent professional experience, along with 58+ years of demonstrated success in process improvement, operations analysis, or billing operations within a law firm or comparable professional services environment. Candidates should have proven experience documenting standard operating procedures and designing end-to-end business processes, supported by strong analytical, problem-solving, and process-mapping skills. Excellent written and verbal communication abilities are essential, particularly the capacity to translate complex workflows into clear documentation and effective training materials. The position also calls for a strong record of collaborating cross-functionally and influencing stakeholders without direct authority. Preferred qualifications include experience supporting billing and collections teams in an Am Law 100 or similarly complex legal organization, familiarity with legal financial systems such as Aderant or Elite and client billing guidelines, exposure to Lean, Six Sigma, or other continuous improvement methodologies, and participation in system implementations, upgrades, or large-scale process transformation initiatives. Core competencies for the role center on continuous process improvement, SOP and process documentation, training and knowledge management, change management, strong stakeholder partnership, attention to detail and quality, and data-driven decision making.

The salary range for this position is $91K to $112K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or email Christine Watson at View email address on click.appcast.io.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities