Program/Account Manager

Job Description

Job Description

Fuze HR Solutions is proud to partner with a leading aerospace manufacturing company that specializes in precision machining, stampings, fabricated components, and assemblies for the aerospace and defense industries. With decades of industry experience, long-term customer relationships, and continued growth, our client is seeking an experienced Program / Account Manager to join their team.

This is an excellent opportunity for an experienced aerospace professional who enjoys managing customer relationships, coordinating complex programs, and working cross-functionally to ensure projects are delivered on time and to customer expectations.

Position Summary

The Program / Account Manager will manage assigned aerospace customer accounts and programs, serving as a key liaison between customers and internal teams. This role will coordinate customer requirements, purchase orders, schedules, pricing, program status, and production needs to ensure successful program execution and on-time delivery.

Key Responsibilities

• Manage assigned customer programs and statements of work, including schedules, customer requirements, quality standards, and program commitments.
• Serve as the primary point of contact for assigned customers, providing timely updates and proactively addressing questions, concerns, and potential issues.
• Review and prepare proposals, contracts, long-term agreements, and customer requirements for new and existing programs.
• Partner with engineering, estimating, production, manufacturing leadership, and customer service teams to confirm scope, pricing, timing, and program commitments.
• Lead program planning by reviewing costs, lead times, schedules, risks, and overall project status.
• Monitor and improve On-Time Delivery (OTD) performance by identifying production bottlenecks and proactively addressing schedule risks.
• Coordinate vendor lead times against customer and production schedules and evaluate expedited options and associated costs when necessary.
• Manage customer purchase orders, purchase order changes, approvals, and related documentation.
• Work closely with estimating on Requests for Quote (RFQs) and manage engineering change requests to ensure scope, pricing, schedule, and customer requirements are clearly understood.
• Prepare and maintain Open Order Reports (OOR), Work in Process (WIP) trackers, Line of Balance (LOB) reports, and other customer-required program documentation.
• Communicate program status, schedule updates, roadblocks, and customer requests to internal leadership and production teams.
• Attend customer meetings and conference calls, ensuring clear communication and effective expectation management.
• Maintain accurate program schedules and status updates while proactively communicating potential risks or delays.
• Ensure assigned programs comply with applicable customer, regulatory, and quality requirements.
• Provide exceptional customer service while building and maintaining strong, long-term customer relationships.

Qualifications

• 5+ years of experience in program management, account management, customer service, or a related role within an aerospace manufacturing environment.
• Proven ability to successfully manage complex projects and customer programs while meeting schedule and budget expectations.
• Experience working with customer portals, workspaces, or program management systems such as MoveIT, cFolders, ESIS, or similar platforms.
• Strong understanding of purchase order processing and change order management.
• Ability to take ownership of customer accounts, establish effective processes, and work independently.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced manufacturing environment.
• Ability to communicate proactively and respond with an appropriate sense of urgency.
• Proficiency with Microsoft Office and the ability to quickly learn ERP, project management, and customer portal systems.
• Ability to meet ITAR requirements

Preferred Qualifications

• Knowledge of aerospace manufacturing operations, including machining and/or fabrication processes.
• Understanding of basic aerospace engineering concepts.
• General knowledge of quality systems, finance, and purchasing.
• Working knowledge of contracts, sales, terms, and conditions.

Compensation & Benefits

• $40.00–$48.00 per hour, depending on experience
• Full-time, on-site position
• Hourly, non-exempt
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Hearing insurance
  • Life insurance
  • Short- and long-term disability
  • 401(k)
  • Optional supplemental insurance

Apply online today! Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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