Plumbing Service Manager

Plumbing Service Manager

Location: Chicago, IL

Our client is an established residential home services organization looking for a people-first leader to guide and grow its plumbing service operation. This is an opportunity to step into a stable business with a solid technician team, strong benefits, and meaningful room to make an impact. The right leader will bring energy, accountability, and practical coaching to the team while helping technicians strengthen their performance, advance their careers, and deliver an outstanding customer experience. Plumbing expertise is valuable, but leadership ability comes first, making this an attractive opportunity for accomplished service leaders from plumbing, HVAC, electrical, and related field service environments.

This Role Offers:

• Employer-paid medical, dental, and vision premiums, including 100 percent employee coverage and 90 percent family coverage.
• 401(k) retirement plan with employer match.
• Paid time off, paid holidays, and additional paid time for your birthday.
• A primarily office-based leadership position with field involvement when the team needs support.
• A hands-on, team-oriented environment that values approachable leadership, accountability, and quality work.

Focus:

• Lead a growing plumbing service team through daily coaching, clear expectations, and practical support that helps technicians perform at their best.
• Turn service and sales metrics into useful coaching conversations that improve technician performance without creating a high-pressure culture.
• Serve as the day-to-day leadership hub for plumbing service operations, helping technicians resolve customer, scheduling, and field challenges.
• Create individual development plans, conduct performance conversations, and build clear paths for technicians to strengthen their skills and careers.
• Review service activity and customer outcomes, then address trends, obstacles, and opportunities with the team.
• Support hiring and onboarding as the plumbing group expands, helping new team members become productive and connected quickly.
• Coordinate field support, ride-alongs, and backup coverage when technicians need additional leadership or problem-solving assistance.
• Partner with operations leadership to strengthen team standards, service quality, accountability, and sustainable growth.

Skill Set:

• At least 5 years of management experience, ideally within home services, field service, skilled trades, or another technician-driven environment.
• A grounded, approachable, people-first leadership style and a track record of motivating, mentoring, developing, and holding employees accountable.
• Ability to lead for results while maintaining a collaborative, positive team environment, including coaching around KPIs, service performance, and sales.
• Strong organization, sound judgment, and a solution-oriented approach to changing operational priorities.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Flexibility to provide leadership support outside of standard business hours when operational needs arise.
• Experience leading field technicians or service teams, plumbing knowledge is helpful but is not required for the right leader.
• Clear communication skills and comfort working in a hands-on environment where leaders stay close to the team and day-to-day operation.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services.