Exception Management Team Associate

Exception Management Team (EMT) Associate

Location: Lathrop, CA | Department: Warehouse Operations | Job Type: Full-time | Pay: $23.25-$25.25/hour

About the Role: Your Impact

As an Exception Management Team (EMT) Associate, you are the critical problem-solver responsible for maintaining high levels of inventory accuracy and ensuring the seamless, speedy flow of goods through our logistics network. You will utilize specialized systems to troubleshoot, resolve, and re-route items that encounter errors (exceptions, invalid labels, misroutes, returns). Your detailed, analytical approach directly contributes to overall operational efficiency and inventory integrity, which is key to improving customer satisfaction.

Why Join Our Team? (Your Perks & Growth)

• Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
• Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.
• Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You'll Do (Core Responsibilities)

Your primary duties focus on investigation, troubleshooting, and system-based problem-solving:

• System Troubleshooting & Resolution: Utilize appropriate systems (WMS, Nexus, etc.) to report, track, research, and correct order issues. This includes resolving issues related to invalid LP trailers, carton labels, and aging items, and managing the efficient processing of re-routed orders.
• Inventory Accuracy: Maintain inventory integrity by performing investigative research to resolve discrepancies identified by the customer, processor, and/or system. Perform regular cycle counts to ensure up-to-date records and inventory accuracy.
• Quality & Returns Processing: Re-grade orders as needed to ensure accurate routing of returns to the appropriate destination. Process repair items and handle exception items correctly and promptly. Perform or assist with box repairs, such as taping and reboxing.
• Collaboration & Communication: Collaborate with other departments and cross-functional partners to investigate and resolve order issues quickly. Escalate all discrepancies to management when necessary.

What You'll Need (Minimum Requirements)

• Experience & Technology: Previous experience (6 months to 1 year preferred) with WMS systems, Returns processing, or Inventory/Cycle Counting. Experience with Google Suite/Sheets or MS Office/Excel is required, along with the ability to learn new systems quickly.
• Analytical Skills: Must be detail-oriented and possess strong problem-solving skills, able to think analytically and creatively.
• Autonomy: Ability to work mostly unsupervised in a fast-paced environment while achieving expected results.
• Physical Strength: The ability to stand and walk for a full shift (~ 10 hours), with frequent bending and squatting. Must be able to lift up to 75 lbs. unassisted and participate in team lifting up to 150 lbs. Consistently.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.
• Safety Knowledge: Knowledge of safety and regulatory requirements and documentation (MSDS, OSHA, Equipment Checklist, etc.).

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

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