Customer Service Representative

Customer Service RepresentativeYou are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.DutiesWork cooperatively in team environmentGreet and assist customers with selections and follow-through on their ordersEnter orders, follow-up on back-orders, invoice orders, and follow proper pick-up proceduresAnswer phone inquiries including over the phone ordersAssist with stock checks, pricing, freight quotes and processing ordersProcess P/O's and receivings for product linesDevelop basic understanding of design and colorResolve customer service issuesMultitask and prioritize work through effective time managementMaintain a neat and organized workspaceWork within the framework of the company's defined policies, procedures, goals, and directives.Any other duties required of the positionPlease note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:Gain knowledge of all current and new product linesEnter orders, follow-up on back-orders, invoice orders, and follow proper pick-up proceduresFollow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocolComply with all safety policies and protocolsMinimum QualificationsHigh School Degree or equivalentExcellent email and computer skillsPositive attitudeExcellent and professional phone skillsExcellent verbal English communication skillsDetail-orientedSelf-motivated and proactive'willing to take the extra step!Demonstrate integrity, professionalism, and perseverancePossess a flexible work scheduleAbility to lift up to 65 lbs.Prior customer service experience is a plusBi-lingual in Spanish a plusCompany OverviewIn 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.ValuesWe value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.