Customer and Supply Chain Coordinator

1010 W Hanna Ave, Indianapolis, IN 46217, USA Job Description Join Us in Making Plastic Recycling Real Be a part of the movement to make plastics recycling real. At Blue Polymers, we’re transforming post‑consumer plastic into high‑quality resin that goes right back into packaging — tackling the recycling challenge at its source and scaling it for lasting impact. With regional centers opening across the U.S., we’re delivering a local solution with nationwide reach. At Blue Polymers, you’ll be part of a mission‑driven team tackling some of the biggest sustainability challenges in the industry. Our innovative solution reduces carbon footprints, increases recycling efficiency and helps brands meet their sustainability goals — all while making recycling real for consumers. Working for us will give you a chance to drive real impact in sustainability and plastics recycling, and opportunities for career advancement in a fast‑growing, cutting‑edge company. We foster an innovative, growth‑oriented environment where big ideas and bold solutions are encouraged and a strong culture of transparency, efficiency and problem‑solving. If you’re passionate about sustainability and ready to be part of a game‑changing team, we want to hear from you. Let’s make plastics recycling real — together. Objective / Purpose This role serves on the front lines of customer operations and order execution. It owns the entry and end‑to‑end management of the customer order lifecycle, from order intake and entry through fulfillment, ensuring accuracy, visibility, and proactive communication while fostering strong, trust‑based customer relationships. The role also provides a critical layer of support across the supply chain between various company functions including customer service, operations, and logistics; and by supporting inventory management with tracking and reporting. Success requires strong collaboration, cross‑functional teamwork, the ability to influence priorities, the ability to react and adapt as parameters change, and a consistent focus on operational excellence and customer outcomes. Areas of Responsibility / Tasks This role serves as a key point of contact for commercial operations and customer accounts, while supporting the Customer Service Manager in overseeing daily operations, team performance, and alignment with supply chain and inventory management processes. Primary responsibilities include: Order Management, Execution, and Customer Experience Own end‑to‑end order entry and management ensuring data accuracy Maintain accurate customer and order data within ERP systems Proactively communicate order status, changes, risks, and impacts to customers and internal stakeholders Serve as the primary escalation point for order and customer issues Ensure accuracy and delivery of customer‑facing documentation (e.g., signed BOLs, COAs) Establish and maintain standard communication practices (order confirmations, delay notifications, proactive outreach) Inventory Visibility and Supply Chain Support Partner with supply chain and operations staff to identify gaps in inventory management processes and develop standardized procedures to improve accuracy and control Execute accurate data entry Assist in improving inventory integrity by identifying discrepancies and supporting reconciliation efforts Assist in data reporting and analysis to enable informed decision‑making Data, Reporting, and Operation Visibility Develop and track KPIs to measure responsiveness and operational effectiveness Establish tracking mechanisms for priorities, deadlines, and account‑level activities Be able to participate in daily management discussions as needed to help drive accountability Process Development and Continuous Improvement Standardize and document customer service workflows in partnership with the Customer Service Manager Develop and maintain SOPs, and work instructions to ensure consistency and scalability Identify and implement process improvements to enhance efficiency and customer experience Provide cross‑team coverage and support shifting priorities in a dynamic environment Demonstrate flexibility and the ability to adapt quickly to changing business needs May include other duties as assigned Minimum Qualifications / Education / Certifications Education A bachelor’s degree in supply chain management, logistics, business administration, operations management, or a related field, or an equivalent combination of education and relevant work experience, is preferred. A minimum of two (2) years of relevant work experience in a customer service, logistics, or supply chain coordination role with comparable scope and responsibilities is preferred. Excellent communication skills, both written and verbal Proficiency in Microsoft Office: specifically Outlook, Word and Excel with the aptitude to quickly learn and understand additional applications Experience with Acumatica is highly desirable Must be detail‑oriented with strong analytical skills and exceptional problem‑solving abilities Willingness to adapt in an evolving environment Ability to maintain high levels of organization and prioritization Innate sense of urgency that provides proactive and consistent work Capacity to produce a large quantity of error‑free work in a timely fashion Experience in manufacturing, logistics, or supply chain strongly preferred Applicants must be authorized to work in the U.S. Ability to report to office to meet business needs Work Environment / Conditions Must be comfortable working in a shared space, with constant noise, with or without the use of a private office. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice. Physical Requirements / Demands While performing the duties of this job, the incumbent is regularly required to communicate verbally, read and comprehend information, type on a consistent and daily basis. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time. Notice to Applicants Blue Polymers is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications. #J-18808-Ljbffr Blue Polymers, LLC