Delivery Specialist

Position: Delivery Specialist Company: Noovo Location: Las Vegas, NV About Us Noovo is reinventing the vanlife experience through high-quality, design-driven Class B RVs built in Las Vegas. With hundreds of vehicles already on the road and a rapidly growing customer base across North America, Noovo combines premium manufacturing, innovation, and operational excellence to deliver a new standard in mobile living. Job Summary Provide an exceptional delivery experience to every Noovo customer—from pre-delivery communication to vehicle preparation, handover, and post-delivery follow-up—ensuring flawless execution of the Delivery Process in collaboration with Production, Service, and Sales. Key Responsibilities Pre-Delivery Customer Communication Introduce the Ambassador Program at delivery. Contact customers prior to delivery to prepare them for their new Noovo. Send and explain pre-delivery materials such as how-to videos (electrical, water, climate, appliances), documents, tutorials, packing recommendations, and trip tips. Answer early questions to reduce stress and ensure the customer arrives confident. Confirm final delivery date, required documents, final payment, and logistics. Guide customers on how to best prepare for their first days with the van. Quality & Control Own the Noovo Delivery Checklist and confirm all systems function correctly. Report and track quality issues for continuous improvement. Work directly with Production to correct any items before delivery. Complete Delivery Process Management Prepare vehicles before customer handover (inspection, cleaning, system setup). Lead full delivery walk-throughs (electrical, water, heating/AC, safety, driving, accessories). Ensure all delivery documents are complete (contracts, checklists, registration). Schedule and coordinate delivery appointments with customers and internal teams. Ambassador Program Paid time off and company holidays. Introduce the Ambassador Program at delivery. Collect sign-ups and manage early onboarding steps (content request, communication). Customer Success & Post-Delivery Follow-up Follow-ups with customers at Day 3 and Day 30. Assist with first-use questions and provide guidance as they get accustomed to their Noovo. Ensure high customer satisfaction consistent with Noovo’s premium positioning. Sales & Showroom Support Manage Noovo RV rentals / Test drives for Noovo HQ Manage HQ tours Welcome visitors and support sales advisors when needed. Participate in events (trade shows, open houses, video shoots). Qualifications Strong customer communication and service mindset. Organized, detail-oriented, and able to manage several deliveries simultaneously. Able to follow structured processes with precision. Calm, professional, and solution-oriented with premium customers. Passion for and experience with outdoor, travel, or RV/van life either professionally or recreationally. Valid driver’s license required. You must be able to sit, stand, lift up to 40 pounds, and work in a warehouse and outdoor environment. Preferred Basic knowledge of 12V/48V electrical systems or RV plumbing. Experience in automotive, RV, or vehicle delivery roles. Proficiency with Monday.com, HubSpot, and Google Workspace. Compensation $50,000 – $75,000/year depending on experience. Quarterly bonus based on delivery quality and customer satisfaction. Benefits Paid Time Off (PTO) Medical, dental, and vision insurance Life Insurance & AD&D Health Savings Account (HSA) Flexible Spending Account (FSA) Employee Assistance Program (EAP) Seven (7) paid company holidays each year 401(k) retirement plan #J-18808-Ljbffr