Mainframe Support Engineer

We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities, ensuring smooth batch operations, incident resolution within SLAs, and effective coordination with business and technical teams in a production environment. Roles & Responsibilities Provide L2/L3 production support for mainframe applications and systems Perform incident triage, analysis, troubleshooting, and resolution within defined SLAs Execute standard operating procedures (SOPs) and runbooks for recurring issues and operational tasks Monitor and support batch job execution, including investigation and resolution of job abends Perform DB2 data analysis and generate reports to support business and technical needs Maintain and update operational documentation, SOPs, and knowledge base articles Coordinate incident management activities, including communication with business users and technical teams Ensure effective engagement with cross-functional stakeholders for issue resolution and service restoration Support workforce management processes, including time reporting and overtime equalization activities where applicable Required Technical / Functional Skills Strong experience in COBOL, DB2, VSAM, Batch Processing, and Reporting Exposure to C# and VB.NET applications in support or integration environments Hands-on experience in mainframe production support and operations Strong understanding of DB2 data analysis and querying for reporting and troubleshooting Experience in batch job monitoring, scheduling, and abend resolution #J-18808-Ljbffr