Customer Service Specialist

Company Description Steffanie Rigetta Agency specializes in providing top-tier insurance services tailored to meet the unique needs of its clients. The agency is committed to delivering comprehensive solutions and unmatched customer care. With a focus on reliability and excellence, Steffanie Rigetta Agency strives to simplify the insurance process and offer personalized support. The organization is known for its customer-focused approach and a team dedicated to creating positive experiences. Role Description This is a full-time on-site role for a Customer Service Specialist, located in Altamonte Springs, FL. The Customer Service Specialist will handle inquiries, assist clients with insurance questions, and ensure customer satisfaction. Responsibilities include managing phone interactions, providing exceptional customer support, resolving concerns, and maintaining a high standard of service. The role requires excellent communication skills and the ability to build strong customer relationships. Qualifications Proficiency in Customer Support, Customer Service, and delivering exceptional Customer Experience Strong skills in Customer Satisfaction and Phone Etiquette Excellent communication and interpersonal abilities Strong organizational and time management skills Problem-solving mindset and ability to handle client concerns efficiently Experience in the insurance or financial services industry is a plus High school diploma or equivalent; further education or certification in customer service is advantageous #J-18808-Ljbffr Steffanie Rigetta Agency