Development Coordinator

Development Coordinator

The Development Coordinator will provide operational support for Action Pathways' communications, fundraising, and outreach initiatives. The role coordinates donor and organization-wide communications through print and digital engagement tools, including social media, website, flyers, and other collateral. The Development Coordinator assists in overseeing fundraising administration by recording donations, producing gift acknowledgments, maintaining donor records, and supporting special events. The Development Coordinator will be mission-driven, detail-oriented, and self-motivated, applying excellent written communication, database management, and organizational skills to enhance digital engagement and grow philanthropic support for Action Pathways.

This is a full-time position, reporting to the Director of Community Impact & Philanthropy

Gift Accounting:

• Keys fundraising revenue data into Fundraising Database, including cash, credit card gifts, stock, in-kind donations, grants, and special event income, ensuring accuracy at all times;
• Interacts courteously, professionally, and positively with donors to process gifts, answer questions, and resolve issues that arise.
• Maintains accounts and interfaces with online giving platforms to access and process employee-giving campaigns and information;
• Maintains internal data to ensure accuracy and generates mailing lists for newsletters, both print and electronic, the Annual Report, and other ongoing campaigns

Gift Acknowledgment and Donor Stewardship:

• Generates and mails acknowledgment letters to donors. The best practice benchmark to achieve whenever possible is to send acknowledgments within 2-5 days (5 max) of gift receipt
• Generates and mails annual statements and stewardship letters to monthly donors and other donors by request;
• Serves as internal point person on the monthly giving program, organizing stewardship and responding to donor inquiries, referring calls and inquiries to the Director of Community Impact and Philanthropy when needed.

Data Extraction, Management, Analysis, and Reporting:

• Generates appropriate and meaningful reports to analyze donor giving patterns;
• Maintains up-to-date mailing lists and monitors current trends in postal costs and mailing programs for nonprofit organizations;
• Interacts with printers, processors, and the Post Office to execute mailings,
• Manages and implements bulk mail program for the Development Department;
• Secures, trains, and monitors volunteers to support bulk mailings;
• Imports new donor records, contacts, and correspondence with donors, maintains donor attributes and other data flags

Special Event Coordination:

• Coordinate and manage logistics for annual fundraising gala and donor events
• Manage invitation and event attendance records
• Provide day-of support for events, as assigned by the supervisor

Foodbank Representative and Liaison:

• Provide excellent customer service to our partners
• Represent the Food Bank to community groups and events through networking, public relations, and speaking engagements as needed
• Engage in educational and advocacy efforts with agency partners, the community, government entities, and grantors
• Other duties as assigned by the supervisor as needed

Qualifications:

Education: A Bachelor's Degree in business, social work, nonprofit management, or another relevant human services field.

Experience: At least 3 years of nonprofit sector experience.

Knowledge of food distribution programs, hunger issues, and/or experience with social service agencies.

Experience in data collection and analysis, along with the ability to make presentations and develop reports that include data and technical information.

Demonstrated success in developing and evaluating program models, selecting and successfully operationalizing innovative programs.

Proficient in using technology as a management reporting tool and experience working with information technology to develop and implement program evaluation systems. Experience in meeting facilitation and/or community relations.

Detail-oriented with excellent communication, organizational, interpersonal, and writing skills

Computer Skills: Proven competencies in Microsoft Office products, including Internet, Word, Excel, Outlook, PowerPoint, Access, and standard office equipment.

General Requirements:

Other Requirements: A valid driver's license and a good driving record are required. Employee must have reliable transportation to conduct agency business.

Conditions of Employment:

Background check with the state and Federal law enforcement agencies required. Selected applicants must submit to a pre-employment substance abuse screening test and receive a negative result for the use of drugs and alcohol as specified in agency policies. Must submit and receive negative results for random testing of the same. The employee must have a valid North Carolina Driver's License. Must be able to pass a post-offer physical examination.