Sales Development Manager

Sales Development Representative ManagerLocation: Mountain View, CA onsiteReports to: VP of MarketingAbout Level AI: Level AI is a Series C AI company based in Mountain View. We build the platform that turns contact center conversations into intelligence the rest of the business can act on. Quality, analytics, coaching, automation, and AI agents all run on the same customer data.Role Overview: This role builds and runs the engine that feeds our pipeline. You'll hire, coach, and scale a team of SDRs turning cold outbound into qualified meetings with enterprise CX and contact center leaders, at a moment when those buyers are rebuilding their stack around AI.Why join us:Build the team, not just run it. You're not inheriting a playbook—you're writing it. Hire the reps, design the process, decide what a great SDR looks like here.A direct line to leadership. You'll work onsite with our CEO, CTO, and go-to-market leaders. Your team's results are visible, and so is your judgment.High agency, low bureaucracy. We move fast and reward agency and bias to action. Bring an idea for a new segment, a new comp structure, a hosted event, and you can run it that week. Ownership and curiosity get rewarded, not routed through committee.Build and shape careers. Take hungry SDRs, coach them through their first meetings, first opportunities, first promotion, and watch them become AEs. We build SDR-to-AE careers here, and want a manager who is excited to influence individual careers.The right market, the right time. Enterprise buyers are rebuilding their contact centers around AI right now. Leading a team selling into that shift early will compound for the rest of your career.What you'll do:Hire, onboard, and coach a team of SDRs into consistent pipeline producersSet the KPIs—activity, meetings booked, pipeline sourced; ensure targets are consistently metDesign and sharpen outbound and inbound sequences based on what the data says is workingPartner with Marketing on lead quality, campaign strategy, and messagingRun regular call reviews, email reviews, and live coachingTrack and analyze SDR team performance; report on pipeline impact to Sales leadershipBuild the promotion path: identify who's ready for AE and get them thereOwn the SDR playbook and the tooling stack behind itChampion a culture of accountability, learning, and high performanceWhat we're looking for:3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environmentProven track record of exceeding pipeline and meeting-setting goalsStrong coaching, mentorship, and leadership skillsDeep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)CRM and sales engagement tool expertise (e.g., Salesforce, Apollo, Gong, ZoomInfo)Strong data orientation — comfortable using metrics to drive decisionsExcellent communicator, highly organized, and detail-orientedThrive in a fast-paced, early-stage environmentPreferred:Experience in Enterprise SaaS or AI-focused companiesBackground in building SDR-to-AE career pathsFamiliarity with Account-Based Marketing (ABM) strategiesPerks & benefits:Health, vision, and dental coverageFlexible PTOCatered lunch twice a week, plus team dinners and offsitesParental leave401(k)Compensation: Market-competitive, based on your experience and skill set.