Hospital Applications & Operations Support Specialist

Job Description

Job Description

Hospital Applications & Operations Support Specialist

Healthcare Applications | EHR Support | Onsite | Westfield, MA | 3-Month Contract

Sigma, Inc. is seeking a Hospital Applications & Operations Support Specialist to support Western Massachusetts Hospital – Commonwealth of Massachusetts in Westfield, MA . This onsite contract opportunity is ideal for professionals with experience in healthcare applications, EHR support, hospital operations, application implementation, workflow optimization, user acceptance testing (UAT), and healthcare technology coordination .

This role is not a traditional IT project management or systems administration position . The ideal candidate is a hands-on healthcare applications professional who understands how hospital teams use technology in daily operations and can bridge the gap between clinical/operational users, application teams, vendors, and technical resources .

Job Responsibilities

• Provide operational and application support for hospital-wide systems, including:
  • Electronic Health Record (EHR) systems
  • Staff scheduling applications
  • Incident reporting systems
  • Policy management platforms
• Coordinate application upgrades, enhancements, configuration changes, and system initiatives
• Partner with hospital stakeholders, application teams, vendors, and end users to ensure successful system changes
• Support User Acceptance Testing (UAT) activities, including:
  • Developing test scenarios
  • Identifying appropriate testers
  • Tracking test results
  • Documenting and resolving issues
• Gather and document business requirements, workflows, system issues, and process improvement opportunities
• Evaluate how application changes impact hospital workflows, policies, procedures, reporting, and staff responsibilities
• Assist with implementation readiness activities, including:
  • End-user communications
  • Training materials
  • Standard Operating Procedures (SOPs)
  • Workflow documentation
• Track application issues, risks, decisions, dependencies, and action items through resolution
• Serve as a subject matter resource and super user for assigned healthcare applications
• Support recently implemented hospital applications through stabilization and optimization
• Assist with EHR implementation planning and readiness activities
• Work with clinical, administrative, and operational teams to identify workflow needs and technology improvements
• Facilitate meetings and working sessions with operational leaders, technical teams, and vendors

Required Qualifications

• Experience supporting healthcare or hospital applications
• Strong understanding of healthcare operations, hospital workflows, and end-user technology needs
• Experience with application implementations, upgrades, optimization, or system support initiatives
• Experience coordinating:
  • User Acceptance Testing (UAT)
  • Implementation readiness activities
  • Workflow documentation
  • Application enhancements
• Ability to gather and translate business requirements into actionable technology solutions
• Strong organizational skills with the ability to manage multiple initiatives simultaneously
• Excellent written and verbal communication skills
• Ability to collaborate effectively with:
  • Clinical staff
  • Hospital leadership
  • Administrative teams
  • Application analysts
  • Vendors
  • Technical resources

Preferred Experience

• Experience supporting EHR systems such as Epic, Cerner, Meditech, or similar healthcare platforms
• Healthcare application analyst experience
• Clinical systems support experience
• Hospital operations or healthcare project coordination background
• Experience with change management, workflow improvement, and system adoption
• Experience working in regulated healthcare environments

Key Skills

• Healthcare Applications Support
• EHR Implementation & Optimization
• Hospital Workflow Analysis
• User Acceptance Testing (UAT)
• Requirements Gathering
• Application Upgrades
• Change Management
• Process Improvement
• Stakeholder Coordination
• Project Management Fundamentals
• Timeline Management
• Regulatory & Compliance Awareness

Contract Details

• Job Title: Hospital Applications & Operations Support Specialist
• Location: Westfield, MA
• Client: Commonwealth of Massachusetts – Western Massachusetts Hospital
• Duration: 3-Month Contract
• Work Arrangement: Onsite
• Schedule: Monday–Friday, 8:00 AM–4:00 PM
• Address: 91 E Mountain Rd, Westfield, MA

Ideal Candidate Profile

The ideal candidate is someone who understands both healthcare operations and technology . This professional should be comfortable working directly with hospital users, identifying workflow challenges, coordinating application changes, supporting testing efforts, and ensuring technology solutions meet real operational needs.