Customer Success Manager

Horizon Vantage LLC, a Louisville, KY-based financial technology company, seeks a Customer Success Manager for a full-time role with a salary range of $85,000 - $96,285 per year. As a Customer Success Manager, you'll monitor client satisfaction, address issues, and collaborate with sales and support teams to ensure seamless customer experiences. You'll join a dedicated team in Louisville, KY, collaborating closely with sales, marketing, and technical support teams to deliver exceptional customer service. Your responsibilities will include responding to customer inquiries, resolving technical issues, and providing product demonstrations. You'll use a customer relationship management (CRM) system to track interactions and a help desk ticketing system to manage technical support requests. The workplace is modern and equipped with the latest technology, including high-speed internet and ergonomic workstations. To succeed in this role, you'll need strong communication skills, technical proficiency, and a customer-centric mindset. The team operates in a fast-paced environment, so adaptability and time management are essential. The annual salary range for this position is $85,000 to $96,285, with benefits not yet detailed. Employees in this role typically perform a variety of tasks, including data analysis, report generation, and client communication, using tools such as Excel, SQL, and CRM software. The workplace is an office environment, requiring a bachelor's degree in a related field and at least 3 years of relevant experience. Additional requirements may include proficiency in data visualization tools and strong problem-solving skills. You should have a strong understanding of customer success methodologies, a proven track record of managing client relationships, and excellent communication skills. The company values diversity and encourages applications from all qualified candidates, regardless of background or experience level. Monitor client satisfaction and address any issues or concernsWork closely with sales and support teams to ensure seamless customer experiencesCollaborate with the team to deliver exceptional customer serviceStrong understanding of customer success methodologiesProven track record of managing client relationshipsProactive problem-solving skillsExcellent communication skillsComfortable working in a fast-paced environment #J-18808-Ljbffr Horizon Vantage LLC