Operations Leader

Company Description Chick-fil-A Colony Square serves freshly prepared food made with quality ingredients throughout the week, offering signature items such as the original Chick-fil-A Chicken Sandwich, Chicken Nuggets, and Chick-fil-A Waffle Potato Fries®, along with breakfast, salads, treats, and Kid’s Meals. The restaurant provides a variety of catering options suitable for groups and special events. Guests can choose from multiple dining options, including curbside carry-out and delivery, depending on current availability. Located in the Atlanta Metropolitan Area, Chick-fil-A Colony Square is committed to providing friendly service and a welcoming environment to guests seeking great food nearby. Role Description The Operations Leader is a part-time, on-site role based at Chick-fil-A Colony Square in the Atlanta Metropolitan Area. This role oversees daily restaurant operations, including monitoring food quality, cleanliness, and safety standards, while helping ensure that guests receive efficient, courteous service. The Operations Leader coordinates team members’ activities, assists with shift planning, and supports execution of catering and dining service options. This role also helps manage inventory, supports sales initiatives, and collaborates with leadership to implement operational improvements. The Operations Leader models Chick-fil-A’s hospitality values and helps maintain a positive, team-oriented work environment. Qualifications Strong communication skills, including the ability to interact professionally with guests and team members. Operations management and project management skills to oversee shifts, processes, and continuous improvement initiatives. Analytical skills to interpret operational data, identify trends, and support data-informed decision-making. Sales skills to promote menu items, catering services, and enhance overall guest experience and revenue. Proven ability to lead and motivate teams in a fast-paced, customer-focused environment. Basic understanding of food safety and restaurant cleanliness standards; prior quick-service or hospitality experience is a plus. Reliable, punctual, and able to work a flexible schedule, including evenings and weekends. High school diploma or equivalent; supervisory experience in retail or food service is preferred but not required. 2-3 years of restaurant leadership experience preferred What You'll Do People Recruit, select, and develop Team Leaders and Team Trainers, ensuring growth-track classes, training, and promotion documentation are completed. Reinforce our culture daily through care, a sense of urgency, and fun — inspiring the team to live our core values: “We are here to serve, we are better together, we are purpose-driven, and we pursue what’s next.” Partner with Team Leaders to run daily shift huddles, keeping everyone aligned on current goals. Review shift set‑ups and coach team member positioning as needed. Conduct regular 1:1s with Team Leaders and Trainers, and support team member performance reviews and check‑ins. Place Maintain a rigorous cleaning schedule so the restaurant stays clean and safe for guests and team members. Maintain the equipment preventative‑maintenance schedule and resolve equipment or facility issues promptly. Maintain inventory of equipment and smallwares needed to meet Operational Requirements. Product Meet and exceed monthly, quarterly, and annual food safety assessment goals. Coach and correct food safety violations immediately, documenting as necessary. Manage implementation and execution of food safety checklists and systems. Coach and train team members on correct production processes to ensure consistently high-quality food. Lead self and others to pursue excellence in conduct, action, and service to teammates and guests. Processes Create new loyal fans every day through great service and unreasonable hospitality; oversee guest recovery in-store and through the CARES program. Maintain appropriate inventory levels and daily prep pars; train team members on proper inventory procedures (FIFO, organization). Use internal and external resources to regularly reevaluate and elevate systems so they scale with sales volume and labor hours. Review dashboards on Analytics Hub to measure the effectiveness of current systems. Count inventory and analyze data at end of month to maximize financial return. Identify and resolve operational bottlenecks and contribute to 30/60/90-day business planning. Leadership Create an environment that executes the Winning Hearts Every Day strategy with excellence. Coach consistency of fundamentals so store standards are known, applied, and reinforced beyond initial training. Communicate clearly and follow up consistently through team chat and in-person feedback; seek input from Shift Leaders to sharpen coaching. Review training plans through scheduling and set-up tools. #J-18808-Ljbffr