Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

Overview Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at MCI. Remote, full-time role with paid training, licensing, benefits, and flexible schedules. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managers for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required) One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center State or Federal work experience Location and Eligibility All MCI locations: Must be authorized to work in the country where the job is based Subject to program and location: may require Level II background and/or security investigation with fingerprint; drug screening; offers contingent on results What You Can Expect Paid Time Off, holidays, and incentives/contests with cash bonuses and prizes Comprehensive health benefits after eligibility period; retirement savings options where available Disability and life insurance options Career growth and internal promotion opportunities Paid training and a casual, team-oriented work environment This job operates in a professional office environment; duties are largely sedentary with computer and telephone headset use. Reasonable accommodations may be provided under ADA where applicable. Note: This description is not an employment contract. MCI may revise this job description at any time and may terminate employment at will. #J-18808-Ljbffr