Global Operations Center Technician

Location & Relocation Position based on our campus in Madison, WI. Relocation to area required. Recruitment is national and financial relocation assistance is provided. Responsibilities As an Operations Center Technician, you will maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses to disruptions such as natural disasters or power outages, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively. Benefits We offer comprehensive benefits including healthcare, merit-based compensation, annual raises and bonuses, and stock grants. EEO Statement As an Equal Opportunity Employer, we strive for inclusive teams that support quality care for all patients. Please see our full non-discrimination statement at Qualifications Experience in security operations, emergency response, or a related high-volume field preferred Strong situational awareness and decision‑making skills Excellent communication and coordination abilities Ability to work in a high‑pressure, real‑time environment Eligible to work in the United States without visa sponsorship Relocation to the Madison, WI area (relocation assistance available) Openness to 2nd and 3rd shift, as well as weekend days COVID‑19 vaccination required #J-18808-Ljbffr