Repair Production Supervisor

Repair Production Supervisor

The Repair Production Supervisor is responsible for leading a team of technicians and overseeing the daily repair, testing, and quality validation of industrial electronic and automation equipment. This role ensures workloads are properly assigned, repair operations run efficiently, and all products meet Radwell quality standards before final inspection and shipment.

The ideal candidate combines technical troubleshooting experience with leadership ability and is comfortable working in a fast-paced production environment focused on quality, productivity, and customer satisfaction.

Key Responsibilities

• Organize, prioritize, and manage repair orders assigned to the team
• Supervise and support a team of 310 technicians
• Evaluate warranty returns within 48 hours of receipt
• Communicate repair delays and production issues to appropriate departments for customer follow-up
• Ensure processing notes and job status updates remain accurate within internal systems
• Verify proper utilization of testing equipment, tools, and repair assets
• Witness testing activities and perform quality control reviews to ensure customer satisfaction
• Monitor workflow, productivity, and team performance to meet departmental objectives
• Maintain clean, organized, and safe workspaces throughout the department
• Utilize Management Reporting System (MRS) tools and reporting effectively
• Provide technician performance feedback for monthly and annual evaluations
• Support technician training, development, and continuous improvement initiatives
• Identify opportunities for process improvements and increased production efficiency
• Perform other duties, tasks, or work as assigned

Metrics

• Performance measured against goals established through monthly reviews
• Team productivity and throughput
• Warranty response and resolution times
• Quality and customer satisfaction metrics

Supervisory Responsibilities

• Technicians (310 direct reports)

Qualifications

• Prior supervisory or team leadership experience
• Ability to troubleshoot and solder electronic components
• Experience using hand and power tools
• Strong technical aptitude and understanding of repair processes
• Required to provide and maintain personal tools as specified by management

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi-task in a fast-paced environment
• Attention to detail
• Strong problem-solving abilities
• Effective communication and leadership skills
• Understanding of repair, testing, and quality assurance procedures
• Ability to coach, mentor, and develop team members

Education & Experience

• High School Diploma or equivalent preferred
• Technical school training or related technical experience preferred
• Technical or industrial product knowledge preferred
• Experience supervising technicians, production employees, or repair personnel preferred

Physical Demands

• Occasional sitting, reaching, working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Frequent lifting up to 25 pounds and continuous lifting up to 10 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Work Schedule

As an exempt leadership position, schedule requirements will be determined by operational needs and the schedule of the team being supervised. Supervisors are expected to provide adequate coverage, maintain attendance standards, and ensure departmental objectives are achieved. Time off is granted in accordance with company policy.

Radwell International LLC is an equal opportunity employer.