Front of House Team Member

Job Description

Job Description

The Nothing Bundt Cakes (NbC) Front of House team members are trained in both our Guest Service Representative and Crafter positions. Each day our Front of House team members are scheduled as one of these respective positions to fulfill the needs of our Front of House production.

Front of House Team Member Core Values and Competencies: 

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
  • Keeps the good of the team or guest ahead of personal interests or gain. 
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion 
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections 
  • Projects warmth, enthusiasm, and optimism that attracts others. 
  • Builds positive, productive relationships with all team members. 
  • Listens actively and communicates openly, clearly and respectfully. 

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:  

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.   
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.   
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. 
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. 
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. 
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
• Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
• Maintains a consistent work attendance and punctuality record.  

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 
• Enjoys interacting with diverse people and excels at providing a superior guest experience.  
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. 
• Is diligent, organized and self-motivated.  
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system. 
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 
• Has the capacity to stand for extended periods of time and work in a fast-paced environment. 

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older. 
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.  

Work Availability: 
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Currently hiring for morning and afternoon shifts.

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:  

• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. 
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. 
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.  
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. 
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.   
• Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
• Maintains a consistent work attendance and punctuality record.  

Knowledge, Skills, and Abilities:

• Can understand written and oral directions, interpret instructional documents such as order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.  
• Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time. 
• Can evaluate products, processes, information, and surroundings to determine compliance with standards. 
• Has the ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail. 
• Is diligent, organized and self-motivated, with the ability to prioritize workload independently.  
• Demonstrates strong interpersonal skills, with the ability to provide superior guest service when required.   
• Can pay strict attention to timing and work on a tight, fast-paced schedule. 
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards. 

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older. 
• While no formal education or work experience is required, previous guest service or support experience at a bakery, restaurant or retail store is a plus.  

Work Availability: 
Must have the flexibility to work busy holiday seasons based on changing business demands.
Morning shifts are 9:00am - 3:00/4:00pm. Afternoon shifts are 3:00/4:00pm - 8:30pm. Saturday and Sunday availability required.
Must have availability over the weeks leading up to Thanksgiving (11/24 - 12/1) and Christmas (12/18 - 12/24).