Director, Payments Product Management (New York)

We’re seeking a future team member for the role of Director, Payments Product Manager to join our Global Payments & Trade team. This role is located in New York, NY.

Responsibilities

• Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform including ACH and Check/Lockbox Services.
• Applies expert knowledge of industry trends, market segments, client needs and competitor services/offerings to deliver best in class payment solutions.
• Owns the product governance to adhere to enterprise product governance standards, including change control, risk assessments and periodic reviews.
• Partners with legal, compliance and risk to ensure products comply with applicable laws, rules and regulations.
• Defines and monitors SLAs, KPIs and other metrics across the end-to-end value chain to understand the performance of the products, to quantify client satisfaction and to maintain the overall health of the products.
• Manages vendor relationships and supports third party governance activities to ensure vendor performance aligns with contractual obligations and SLAs.
• Serves as product point of contact for escalation of critical client issues, and partners with Client Service, Operations and Technology to resolve, understand root cause and prevent recurrences.
• Translates market needs and client feedback into clear product requirements, and user stories and prioritizes the backlog based on value, risk and effort.
• Uses the Agile methodology to partner with Engineering and Operations teams to deliver high‑quality releases on time. Maintains associated product documentation, release notes and client communications.
• Aligns cross‑functional stakeholders including Sales, Marketing, Operations, Technology and Client Servicing around product goals, delivery plans, KPIs, etc.
• Communicates strategy, product performance, P&L, roadmaps and risks to senior leadership to secure decisions and resources to achieve targets.

Qualifications

• Expert product knowledge in core US domestic payment rails with focus on ACH and Check/Lockbox services.
• Industry Certifications such as the AAP and/or NCP are preferred.
• Bachelor's degree in business or technical‑related discipline, or equivalent work experience required; advanced degree preferred.
• 10‑12+ years experience in product ownership or product management in the financial services industry is preferred.

Benefits and Rewards

BNY offers highly competitive compensation, benefits and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.