Business Analyst

Business Analyst

The Business Analyst will support the USCENTCOM J6 program in Tampa, Florida, as part of the Solutions Delivery organization. Meaningful work and personal impact as a Business Analyst on the Solutions Delivery team involves turning mission needs into delivered capability. You will elicit and translate requirements, drive product delivery through structured increments, and own the outreach and adoption work that ensures the tools this team builds actually reach the people they are built for. You will operate at the seam between mission stakeholders and cross-functional delivery pods, keeping scope, priorities, and communication aligned as the program transitions from a staff-augmentation model to a deliverable-based, automation-first model.

Job duties include but are not limited to:

• Elicit, analyze, and document business and technical requirements from mission stakeholders; translate them into user stories, acceptance criteria, and prioritized product backlogs.
• Own outreach, adoption, and rollout communications for delivered capabilities - publishing announcements, maintaining capability/landing pages, and coordinating demos and training so capabilities reach the enterprise.
• Map current-state (as-is) processes and design re-engineered future-state (to-be) workflows aligned to platform best practices, rather than lifting legacy processes as-is onto new platforms.
• Manage product delivery in ServiceNow SPM / Agile boards - grooming backlogs, tracking increments against the end-state, and running MVP/increment reviews as course-correction gates rather than checkboxes.
• Coordinate across cross-functional execution teams to keep scope, dependencies, and stakeholders synchronized.
• Develop and maintain delivery artifacts: requirements traceability, process documentation, SOPs, user guides, release notes, and stakeholder briefings.
• Support the transition to deliverable-based execution by defining acceptance criteria and validating deliverables against them.
• Facilitate stakeholder working groups, capture decisions and action items, and drive follow-through.
• Operate within IL5/IL6 and comply with DoD security, data handling, and stewardship standards.

Required skills include:

• Proven business analysis skills: requirements elicitation, process mapping, user stories/acceptance criteria, and backlog management.
• Strong written and verbal communication; able to produce polished stakeholder-facing communications, briefings, and documentation.
• Experience with Agile/Scrum delivery and supporting tools (Jira, Azure DevOps, or ServiceNow Agile/SPM).
• Familiarity with ITSM/ITIL concepts and platform-driven delivery (ServiceNow a strong plus).
• Demonstrated ability to translate mission/user needs into structured product requirements.
• Experience working in secure or DoD environments.

What you'll need to succeed:

• Clearance: Active Secret required; must be TS/SCI eligible.
• Experience: 3-5+ years of business analysis and/or product delivery experience.
• Education: Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).
• Certifications: DoD 8140 baseline certification (e.g., Security+) preferred.
• Role requirements: Onsite at HQ Tampa; work performed in secure environments. Potential for hybrid exists pending customer approval.
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Desired skills:

• ServiceNow SPM/ITSM configuration or administration exposure.
• Experience communicating and rolling out enterprise applications or AI/automation capabilities to a broad user base.
• Business analysis or delivery certifications (CBAP/CCBA, PMP/CAPM, CSM/PSM, ITIL Foundation).
• Data literacy and dashboarding (Power BI or similar).
• Experience supporting deliverable-based or outcome-based contracts.
• Familiarity with USCENTCOM/J6 mission systems and requirements.

GDIT is your place:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team is dedicated to helping you own your career.
• Professional growth opportunities include paid education and certifications.
• Cutting-edge technology you can learn from and apply to solve real-world problems.
• Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled weekly hours: 40. Travel required: less than 10%. Telecommuting options: Onsite work location: USA FL MacDill AFB. Additional work locations: Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our identity verification process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal opportunity employer / individuals with disabilities / protected veterans.