Family Case Manager

Are you someone who believes that every family deserves stability, dignity, and a real path forward? In this Family Case Manager role, you won’t just connect people to services, you’ll walk alongside families as they develop life skills and move toward long-term independence. You’ll work directly with families who have experienced homelessness and significant life challenges. Compensation Starting at $21.15/hour (based on experience and contract guidelines) What You’ll Do (Your Impact) Serve as the primary support and advocate for families Conduct intakes and holistic assessments with empathy, professionalism, and cultural sensitivity Partner with families to co-create realistic, strengths-based service plans and actively support progress toward their goals Provide hands‑on coaching, problem‑solving, and supportive counseling to help families navigate real‑life barriers and challenges Respond to crises with calm, sound judgment, and a trauma‑informed approach Connect families to community resources and services and follow through to ensure access and engagement Maintain accurate, timely documentation that reflects both compliance standards and the story of each family’s progress What We’re Looking For A strong commitment to serving families with dignity and respect Ability to build trust while maintaining professional boundaries Solid communication skills, including conflict resolution and de‑escalation Strong organizational skills and the ability to collaborate with all stakeholders Emotional resilience and a grounded, solutions‑focused mindset Qualifications High School Diploma or GED required Minimum 2 years of direct case management or related experience working with disenfranchised individuals and families (including at‑risk children) Knowledge of issues impacting formerly homeless or at‑risk families, including domestic violence, substance use, mental health, and trauma CPI certification (or ability to obtain), CPR and First Aid certification Valid Driver’s License with a clean driving record Schedule Full‐time, generally Monday–Friday during business hours (Some evenings, weekends, and holidays required based on program needs) IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol‑free Workplace, and is proud to be an employer of national service. #J-18808-Ljbffr