Accounting Specialist Supervisor WWS BOD

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for the position of: Accounting Specialist Supervisor - Water and Wastewater Services

Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time.

The Water & Wastewater Services Business Operations Division is seeking a self-motivated Accounting Specialist Supervisor. This entry-level position requires general accounting experience and will be responsible for performing general accounting work preparing accounting reports working on revenue protection activities collecting delinquent water and wastewater utility account payments entering journal entries for approval establishing payment arrangements and ensuring that accounting transactions are completed in compliance with accepted accounting standards policies and procedures.

Duties for this position include but are not limited to: contacting customers to obtain utility payments and establish payment arrangements; communicating with clam and irate customers daily; monitoring sewer-only accounts to ensure that customers are connected to utility systems and current with monthly payments; processing utility refunds for WWS; monitoring third-party contracts and payments between WWS and municipalities; researching and resolving un-cashed and stale-dated checks items; preparing spreadsheets for new WWS sewer-only customers to ensure compliance with utility connection and payment procedures; and using the WWS Peace Energy Customer Information System (CIS) and billing applications to cross reference delinquent accounts and transfer balances to existing customer accounts.

The Accounting Specialist Supervisor must also interact with internal/external customers in person over the phone/email and revenue protection functions and take effective steps to minimize and prevent utility accounts from becoming 120 days delinquent. Excellent verbal written interpersonal and computer skills are a must.

General Description

Oversees the operations of sections to ensure proper procedures are being followed accurate payments are posted excellent customer service is provided and the Division records are secure.

Works under general supervision independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires two (2) years in accounts payable accounts receivable bookkeeping or closely related experience including six (6) months lead work and/or supervisory experience.

Special Certifications and Licenses

None.

SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Processes payments reviews supporting documentation inputs transactions assists with difficult payments and over sees production levels and efficiency; reviews creates updates and implements procedures.

Attends to inquiries from customers management vendors; reviews research and corrects errors relating to payments resolves payment matters for staff and staff of other agencies responds to public records requests.

Creates reports from the accounting database for reconciliation of ledger accounts vendor accounts and for use in responding to various inquiries; creates reports for production statistics.

Reviews and directs work flow by assigning duties for payment processing to each staff; amends and/or creates operating procedures as needed; researches gathers information and provides response and resolution to inquiries and/or problems; reports progress and production statistics to manager.

Assigns duties to staff reviews staff work and resolves problems with subordinate staff; provides training to staff and other agencies on utility collection procedures processess utility payments efficiently; completes staff performance appraisals and discipline; and assists other agencies with customer information and problem resolution.

Keeps inventory of and orders office supplies for the Division; assists in acquiring office equipment by researching for the most economical and efficient items for purchase.

Maintains responsibility for the high dollar payments in County purchases of goods and services; stays abreast of the state guidelines for record retention and to diligently secure the records for the Division.

Provides exemplary customer service skills when interacting with coworkers as well as other agencies utilities and individuals from outside of the County.

Performs related work as assigned.

Competencies

• Financial Acumen :

  Interprets and applies key financial indicators to make better business decisions. Swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.

• Manages Complexity :

  Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

• Plans and Aligns :

  Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Ensures Accountability :

  Holds self and others accountable to meet commitments. Measures and tracks teams and own performance and helps the team learn from success failure and feedback. Adheres to and enforces goals policies and procedures.

• Manages Conflict :

  Handles conflict situations effectively with a minimum of noise. Takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.

• Communicates Effectively :

  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge insights and updates in a polished precise and compelling manner. Demonstrates a deep interest in others comments. Creates rich documents and reports.

• Nimble Learning :

  Learns through experimentation when tackling new problems using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the Countys four core behavioral competencies .

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore if you require assistance due to a disability please contact the Professional Standards Section in advance at or email to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster such as a hurricane or other emergency situation and are expected to perform emergency service duties as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics gift and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public co-workers elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race color religion sex national origin age disability marital status political affiliation familial status sexual orientation pregnancy or gender identity and expression.

Required Experience:

Manager