Systems and Network Administrator
Judicial Branch
Job Title
IT Support Specialist
Job Description
The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers' personnel, and court staff in order to gather requirements, troubleshoot software errors, and provide support for their technical needs. The candidate will be responsible for the installation, configuration, and support of network hardware and systems, computer hardware and software, telecommunications equipment, audio/video equipment, as well as specialized court-related hardware and software. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work.
- Provide technical expertise as a team member in the development and operational support of the court's systems and services.
- Design, test, and deploy new or enhanced servers including resident software services. Perform server troubleshooting and triage during service failure scenarios and participate in detailed investigations to determine root cause and corrective actions.
- Support the court's current LAN/WAN and WIFI network environment.
- Ensure effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments.
- Provide hardware and software support for Windows Servers, Linux servers and associated virtual platforms.
- Provide troubleshooting support for all court servers and the various applications and services they provide.
- Coordinate with network engineers to troubleshoot, test, and deploy network systems.
- Responsible for the creation, maintenance, Testing, and enhancement of data backup and recovery procedures and practices.
- Conduct comprehensive data security assessments and provide network security through hardware and/or software solutions.
- Analyze and research procurement needs relating to the purchase of new server and network hardware and dependent accessories including software utilities and backup storage.
- Create and maintain systems documentation.
- Develop and implement short-term and long-range automation improvement plans for the court, ensuring that changes can be implemented with minimal disruption at the court site.
- Recommend, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems.
- Perform other related duties as required.
Certifications: Candidates with certifications from Microsoft, Cisco, and VMware are strongly preferred. IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Cisco network equipment, Windows server operating systems, Active Directory & NTFS permissions, Linux operating systems, Office 365, SharePoint, OneDrive, and other areas relevant to the position.
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