Assistant Department Manager

Purpose This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional service and product information. It also supports opening and closing the store and performs select managerial duties as necessary. Pay Range $18.59 - $27.41 Minimum Eligibility Requirements High School Diploma or GED 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform essential functions Excellent verbal and written communication skills Ability to exercise independent discretion and judgment in a fast‑paced environment, adapting to change with a sense of urgency Essential Functions Act in a manner consistent with company core values Open and close the store effectively Understand and comply with security alarm and opening/closing procedures Perform managerial responsibilities such as storage buy audits, markdown approvals, overrides, and cash office functions Maintain store presentation standards Complete opening safety walk and lift equipment inspections prior to opening Lead morning huddles, execute Power Hours, and serve as a CARE Manager Ensure safety and security of customers and employees following loss prevention guidelines Report Workers Compensation and General Liability claims accurately Follow safe lifting practices Direct product sales specialists to provide attentive and accurate customer service Complete all product specialist certification courses Understand merchandise and installation details Manage merchandising, pricing, and organization of the department Communicate SOP changes to all associates in a timely manner Complete Industrial Truck (forklift) proficiency testing and certification Communicate inventory needs to management Assist shipment processing to showroom floor Validate product placement and pricing within the department Greet every customer courteously Assist customers with product questions and selections Process check‑out using the POS system Process refunds and exchanges per guidelines Present ‘how‑to’ classes to customers Follow cash, check, and charge card acceptance procedures Answer telephone according to guidelines Stock and tag merchandise displays as required Create price tags and merchandise signs Working Conditions The employee is frequently exposed to a warehouse environment and moving vehicles. Noise levels are typically moderate to noisy. Physical/Sensory Requirements Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and/or >20 pounds constantly while lifting, carrying, pushing, pulling, or moving objects. Requires use of hands and fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. Store Hours Monday–Friday: 7:00 AM–8:00 PM Saturday: 8:00 AM–7:00 PM Sunday: 10:00 AM–6:00 PM Pickup Hours Monday–Friday: 7:00 AM–7:00 PM Saturday: 8:00 AM–7:00 PM Sunday: 10:00 AM–6:00 PM Benefits & Rewards Bonus opportunities, career advancement at every level, 401(k) with company match, Employee Stock Purchase Plan, Referral Bonus Program, Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility). Work‑Life Balance Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off starting Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. The policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. #J-18808-Ljbffr