Senior Manager, Order Management Assurance
Genesys
- # Senior Manager, Order Management AssuranceApplylocations: Indiana, USA: Georgia, USA: Massachusetts, USA: North Carolina, USAtime type: Full timeposted on: Posted Todayjob requisition id: JR111113**Be the one building AI-powered experiences where they matter most.**At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **Senior Manager, Order Management Assurance****Role Summary**We are seeking a strategic and forward-thinking Senior Manager, Order Management Assurance to lead and scale our global Order Management Assurance function. Working closely with cross-functional partners across Commercial Experience, Sales, Finance, Business Technology and other key functions, this leader drives end-to-end business transformation through system implementations, automation, AI-enabled capabilities, and technology solutions while strengthening operational governance, internal controls, and data-driven decision making. The role is responsible for delivering scalable business processes, automated technology solutions, operational insights, and a robust assurance and control framework that supports accurate, efficient, and compliant order and billing processes as the business continues to grow. The Senior Manager strengthens functional capability by establishing governance standards, operational reporting, training, documentation, and best practices that enable consistent execution across the global Order Management team. The ideal candidate is a strategic leader with strong financial and revenue operations acumen and deep experience leading systems implementations, business transformation, operational governance, risk management, and cross-functional initiatives.**Key Responsibilities*** Lead global Order Management transformation initiatives, including enterprise system implementations, process redesign, and technology modernization.* Partner with Business Technology and other cross-functional teams to define business requirements, influence solution design, support testing, and ensure successful deployment of new systems and platforms.* Drive adoption of automation, AI-enabled capabilities, workflow optimization, and digital solutions that improve operational efficiency, scalability, and transaction level completeness and accuracy.* Design and maintain the global Order Management process framework, including governance, standardized processes, documentation, and operating procedures.* Analyze operational performance and trends to identify root causes and implement scalable solutions.* Develop operational standards and best practices that enable consistent execution across regional Order Management teams.* Lead organizational readiness for new systems, processes, and capabilities through training, communications, and change management.* Develop operational dashboards, KPIs, and analytics that provide actionable insights and support data-driven decision making.* Lead and develop a high-performing global team focused on systems enablement, transformation, governance, analytics, and assurance.**Qualifications*** Bachelor's degree in Accounting, Finance, Business Administration, or a related field.* 10+ years of progressive experience in Order Management, Revenue Operations, Finance or Audit within a SaaS or technology organization.* Experience leading enterprise system implementations and large-scale business transformation initiatives.* Strong understanding of Quote-to-Cash processes, SOX/internal controls, operational governance, and process design.* Strong analytical, communication, and stakeholder management skills with the ability to influence cross-functional teams* Experience with Salesforce, Zuora, Workday, Tableau platforms preferred.* Must be able to support extended hours during critical month-end, quarter-end, and year-end close periods.**Core Competencies*** Enterprise Systems Implementation* Process Governance* Internal Controls and Risk Management* Data and Operational Analytics* Change Leadership* Business Transformation* Operational Enablement* Cross-Functional Partnership* Continuous Improvement* Organizational Leadership**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $133,800.00 - $235,400.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatmentsClick here to view a summary overview of our Benefits. **Working at Genesys*** **AI at enterprise scale** – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.* **A flexible-first culture** – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.* **Growth in the AI era** – Build future-ready skills through mentorship, learning programs, leadership development and education support.* **Time to recharge and give back** – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.* **Recognized globally** – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. **What Happens After You Apply**After you apply, here's what you can typically expect:* Our Talent Acquisition team reviews your application with the hiring team.* A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.* Next, you'll meet the hiring manager and other members of the interview team.* We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.* After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. **Stay Connected**Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # **Be the one building what's next - where AI, experience and impact come together.** **Employee Referral**If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. **About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. **Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.**
- J-18808-Ljbffr Genesys
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Manager, Order Management Assurance in Brooklyn, NY vacancy
$100k - $300k
## Information Technology - Senior Manager / Manager Quality Assurance, Omni TechnologyApplylocations: Support Office (Vancouver): Support Office (Seattle... ...omni-channel technology solutions, with a focus on Order Management, Payments, Order Fulfillment, and Inventory...SeniorWork at office- ## Senior EHS ManagerApplylocations: Dayton, TNtime type: Full timeposted... ...Job Summary:****This position manages and provides professional EHS... ...the company’s philosophy of assuring worker safety which is... ...requires travel / driving in order to perform the key responsibilities...SeniorWork at officeLocal areaWork from home
- ...share that in 2024, Woodbridge has been awarded Deloitte’s Best Managed designation for eight consecutive years. This accolade is not... ...Internal Promotions! Role Pupose: The Sr. Manager, Supplier Quality Assurance, leads the corporate SQA function for direct production...SeniorLocal areaFlexible hours
$62.41k - $122.62k
...Senior Project Manager The NYC Department of Design and Construction, Borough Based Jails (BBJ) Division seeks a Senior Construction Project... ...addressing construction and design issues, reviewing change orders, and reviewing project correspondence and reports. In addition...SeniorNew York City | Jobs
Corona, NY4 days ago$100k
Wellness Director ~ LPN/RN ~ Senior Living Community Requisition Number : WELLN... ...individualized service plans, proactively manages care and services for each resident,... ...with other departments to assure proactive quality care. Order medications and oversee the resident...SeniorFull timeShift work- ...Senior Project Manager A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well... ...of complex designs, product construction and testing in order to ensure completion of project as efficiently and effectively...Senior
Careers Integrated Resources Inc
Jersey City, NJ1 day ago $18.72k
Property Management: Project and Maintenance Coordinator The Property Maintenance & Projects... ...completion, invoicing, and quality assurance. Success in this role requires exceptional... ...homeowners, residents, and vendors. Monitor work orders to ensure timely completion and...SeniorFor contractorsRemote work- ...Job Description Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type... ...or other cloud environments . ~ Familiarity with test management tools such as Jira, Zephyr, or TestRail . Competencies...SeniorContract work
- ...Senior Project Manager Location: 2 Metrotech Center, Brooklyn, NY 11201 – Hybrid (3 days onsite, 2 days remote – Local NY Metropolitan and... ...application builds to spec and on time Provide project quality assurance by developing QA metrics to measure outputs Implement...SeniorLocal areaRemote work
Anveta
Brooklyn, NY5 days ago $62k - $80k
## Maintenance Director for Senior Independent LivingApplylocations... ...* Assists and completes work orders generated from resident... ...coordinate maintenance services to assure that services can be... ...equivalent.* Experience in property management maintenance, other building maintenance...SeniorFull timeFor contractorsWork at officeShift work- ...The Senior Manager of Bakery Operations is responsible for the overall success of our bakery operations, ensuring exceptional product quality... ...teams ~ Strong understanding of food safety, quality assurance, production planning, purchasing, and inventory management...SeniorFull timeFlexible hours
Four & Twenty Blackbirds
Brooklyn, NY28 days ago $116.64k - $145.8k
## Senior Technical Project ManagerApplylocations: United States Of... ...This Senior Technical Project Manager position, which reports to the... ...project / program impacts, and assures compliance.* Understands... ...Company documents, interrogatories, orders, and reports.* Designs,...SeniorContract workWork experience placementWork at officeLocal area- ...you.So, what’s the role all about?The Partner Readiness Program Manager operates and optimizes the operating rhythm for enabling NICE... ...deliver implementations (including readiness gates and quality assurance)Familiarity with LMS platforms, PRM tools, and building training...SeniorWork at officeRemote workFlexible hours
$120k - $130k
...Health And Wellness Director - (RN) Senior Living Full-time Employment Category: Salaried... ...Conduct thorough resident assessments Assure resident care needs are met and maintained according to physician orders, state regulation, and company policies and procedures...SeniorFull timeTemporary workWork at officeLocal areaShift work- Join JPMorganChase as a Control Manager where you will lead the charge in identifying and mitigating compliance and operational risks.... ...and other sub-processes such as managing the firm’s Testing & Assurance Framework, Comprehensive List of Actions required to generate/preserve...SeniorWork at officeVisa sponsorship
$163.4k - $322.1k
...strategy to technology to operations, and across workforce, risk, assurance, and tax, Deloitte helps drive value along the Finance... ...Recruiting for this role ends on 09/14/2026. Work you'll do As a Senior Manager, Functional Transformation on the Business Finance team, you...SeniorVisa sponsorship- Xometry is seeking a Case Manager III to join our team to resolve complex customer and partner issues with a focus on on-time shipments, open order reporting, and cross-functional collaboration. The ideal candidate has 5+ years in customer support or case management within...Senior
- Woodbridge Group is seeking a Sr. Manager, Supplier Quality Assurance to lead the corporate SQA function for direct production components and materials. You will own the strategy, systems, and leadership across the supply base to ensure supplier performance, quality standards...Senior
- TerraBella Senior Living Salem is seeking a Resident Care Coordinator to coordinate resident care needs, maintain logs, and support the... ...regulations. Responsibilities include scheduling, filing, physician order verification, med pass support, and ensuring resident rights are...Senior
$85k - $150k
...pioneering fusion energy company is seeking an experienced Quality Manager to establish and scale the Quality Management System. The ideal... ...will have over 10 years of relevant experience in Quality Assurance within the aerospace, automotive, or energy sectors. Responsibilities...Senior$85k - $150k
...technology company in Kearny, NJ seeks an experienced Quality Manager. The role involves establishing and managing a Quality Management... .... Ideal candidates have over 10 years of experience in Quality Assurance within aerospace, automotive, or energy sectors, along with...Senior- The Senior Director of the Testing and Risk Optimization team in Surveillance Optimization... ...Job Functions:Works closely with senior management to direct short term/long term strategic... ...practice, a valid written agreement and task order must be in place before any resumes are...SeniorFull timeTemporary workFor contractorsFor subcontractorLocal areaImmediate start
- Stellar Senior Living is seeking a Dining Room Supervisor to lead a dining team at a large senior living community in Albuquerque. You will manage meal orders, coordinate with kitchen staff, and ensure a clean, welcoming dining room that meets residents' preferences. The...Senior
- Cardinal Health is seeking a highly skilled Microbiology Principal Specialist to join the Quality Assurance team supporting PET facilities and the microbiology laboratory. You will lead investigations, drive CAPAs, review deviations, and ensure data integrity and inspection...Senior
- CDR Maguire Inc. seeks a Transportation Construction Manager to oversee inspection staff and coordinate with contractors, consultants, and... ...requirements, with duties including daily reporting and change order processing. The position requires 10+ years in construction...SeniorFor contractors
- Rogers Electric is seeking a Project Accountant in Alpharetta, GA to manage GMP-based project accounting, owner pay applications, and... ...include preparing monthly owner pay apps, reconciling SOVs and change orders, and coordinating with Accounts Payable to process subcontractor...SeniorContract workFor subcontractor
$78.74k - $109.46k
...Senior Project Manager (Construction) Department: Office of Commissioner/BBJ Location: Queens Salary: $78,740.00 – $109,459.00 Job... ...addressing construction and design issues, reviewing change orders, and reviewing project correspondence and reports. In addition...SeniorPermanent employmentFull timeH1bWork at officeVisa sponsorshipNew York City | Jobs
Corona, NY1 day ago$125k - $155k
...process rigor and performance across the order-to-cash value chain.Collaborate across all... ...applying lean processes and change management methods to transform the organization as... ...distance to these laboratories.Internal Title: Senior Manager, Business Transformation (Transaction...SeniorWork experience placementCasual workWork at officeShift workNight shiftAfternoon shift- ...Job Description Job Description Job Title: Senior Manager ERP Systems & Architecture Classification: Salary, Exempt, Full Time... ...background investigation check and maintain in good standing order, as per TSA's TWIC criteria. Education and Experience: ~...SeniorFull timeContract work
Kuehne Chemical Company, Inc
Kearny, NJ15 days ago - ...to maintain cleanliness, safety, and functionality in the community’s buildings, grounds, and amenities. You will handle work orders, manage the make-ready process, supervise vendors, monitor budget, and participate in safety compliance. A hands-on leader with tools,...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager, Order Management Assurance. Be the first to apply!
