Leasing Consultant

Location Crosstown at Chapel Hill - 6123 Farrington Rd, Business Job Description Position Summary Our Leasing Consultants make a lasting influence on visitors, prospects, and residents. They attain leasing goals such as occupancy and rent growth and build positive rapport with prospects and residents. They manage leads within the CRM, schedule tours, show apartments, and encourage prospects to submit online applications. Essential Job Function Customer Service (30%) Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction. Guide prospects through the leasing experience to make renting easy. Serve as the liaison through the application, leasing screening, and move‑in process, including all related paperwork. Fully dedicated to prospects by answering calls, emails, chats, and texts. Encourage prospects to apply. Work a flexible schedule, including evenings and weekends. Sales (40%) Communicate detailed information regarding communities and apartments to prospects. Generate interest by conducting informative, personalized tours that result in new leases. Highlight the quality of the community and the lifestyle of an apartment home to drive the sale. Develop deep knowledge of the rental process, assigned neighborhoods, and translate that into successful sales interactions. Employ effective selling techniques to close the sale. Work collaboratively with the onsite team to exceed occupancy goals and objectives. Maintain current knowledge of apartments, building amenities, and local attractions of interest to prospective residents. Maintain awareness of current rental rates and promotions of competitive properties. Project a favorable image of the community to achieve property objectives and public recognition. Schedule tours and show apartments. Leasing Administration (30%) Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move‑in procedures. Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM). Complete assigned CRM tasks within the appropriate time frame. Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more. Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move‑in process. Inspect apartments prior to resident move‑in to ensure move‑in‑ready condition and schedule any outstanding items with maintenance. Master the leasing process, from post‑tour follow‑up emails and prompt prospect calls to closing all tasks in the CRM. Education High school diploma or GED required. Associate degree in Customer Service or Hospitality preferred. Work Experience 1-2 years of sales and customer service experience reaching sales goals in a fast‑paced environment (e.g., property management, hospitality, retail, or restaurant). 1-2 years of previous leasing experience within the multifamily property management industry preferred. Licenses & Certifications Valid driver’s license required, depending on property. Requirements 1+ year sales and customer service experience reaching sales goals in a fast‑paced environment. Previous leasing experience within the multifamily property management industry preferred. Demonstrated success in goal setting/achievement and following a sales process. Knowledge of federal and state apartment housing laws. Adherence to Fair Housing laws and Brookfield leasing policies and procedures. High energy, sales and customer service driven. Reliability, high attention to detail, self‑motivation, and self‑management. Ability to work well with diverse individuals. Customer‑focused mentality, sharp professional appearance, and sales aptitude. Outstanding interpersonal communication skills, written and verbal. Proficiency with Microsoft Office, Yardi CRM, and other relevant tools. Ability to work a flexible schedule, including evenings and weekends. Compensation Competitive commission program with bonus, renewal, housing discount, and additional incentives such as referral, training coach, renovation, lease‑up, and occupancy contests. Benefits Full benefits package. Generous paid time off. 401(k) with company match. Growth and advancement opportunities. Lucrative referral bonus program. Associate rental discount if you choose to live on‑site. Equal Opportunity Employer Minorities, religion, sex, protected veterans, disability, sexual orientation, gender identity, marital status, pregnancy, age, national origin, genetic information. Drug‑free workplace. We are proud to create a diverse environment and to be an equal‑opportunity employer. #J-18808-Ljbffr