Account Manager, Rx Returns

Position Summary Under general supervision of a manager, the Account Manager in Rx Returns leads day-to-day client engagement for assigned accounts, with the objective of ensuring a high level of client satisfaction. The Account Manager works in coordination with sales and other stakeholders to manage the client relationship and leads or participates in client calls, documents and manages task lists and project plans, and monitors day-to-day correspondence to ensure accurate and timely delivery of services to clients in accordance with Service Level Agreements (SLAs). Primary Accountabilities Operational Lead client service engagement for assigned accounts on behalf of the Rx client operations team, including regularly scheduled calls, project plans and documentation, and day-to-day correspondence Utilize organizational tools to manage task lists and ensure timely completion of client requests, assigned projects, issue resolution, and other action items Work closely with Sales, Facility Operations, Customer Service, Product, and Quality team members to ensure client satisfaction Drive client issues to resolution Regularly inform management and stakeholders on account health, successes achieved, and outstanding issues through status updates; upscale issues appropriately Quantify the impact of proposed system enhancements and advise prioritization stakeholders of opportunities Participate in client presentations such as Business Reviews Assist in coordinating on-boarding activities Assist with planning of and participate in process improvement initiatives Conduct internal and external client training Participate and lead UAT efforts Perform other related duties as assigned Strategic – Understand each client’s goals, challenges, marketing objectives and strategies Anticipate client needs and communicate these insights to management and sales stakeholders Collaborate with internal team members to develop and execute client satisfaction Understand and find ways to meet the unique business goals and needs of each client consistent with organizational objectives Influence – Establish and foster ongoing relationships with assigned clients Work in seamless coordination with Sales on client strategy, contract renewal and expansion opportunities Additional Responsibilities Performs other duties as assigned Complies with all policies and standards Required Qualifications Bachelor’s degree in Business Administration, Accounting, or a related field preferred At least four years of relevant experience involving managing relationships with clients, customer service, computer usage, and data analysis; or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position required Healthcare industry experience, preferred Demonstrated ability to build relationships; experience in B2B service strongly preferred Demonstrated ability to develop relationships with cross functional teams (Sales, Product, IT, Finance) in order to effectively manage and develop action plans for issues Proficient with Microsoft Office suite of software products (Excel, Access, Word) and Google products (email, calendar, Drive) Physical Demands Frequently required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. Frequently required to talk or hear and read instructions on a computer monitor and/or printed on paper. Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds. Frequently required to view items at an extremely close range and must be able to adjust and readjust focus. Safety Support a safe work environment by following safety rules and regulations and reporting all safety hazards. Equal Opportunity / Anti-Discrimination An Equal Opportunity/Affirmative Action Employer E.O.E/M/F/H/V #LI-MS. Benefits Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Compensation The hiring range for this position is: 58,762.13 - 97,936.88 USD Annual. The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include annual discretionary bonuses through our Core Company Performance Bonus Plan, equity grants, sign-on bonuses, and other tailored incentive opportunities. #J-18808-Ljbffr