Technical Support Supervisor
Honeywell
Job Description
Job Description
Job Description
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule. In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives. Responsibilities KEY RESPONSIBILITIES- Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
- Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
- Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.
- Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
- Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Minimum of 2 years' experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
- Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.
- Bachelor's degree in a relevant technical or engineering field.
- Experience in building automation or related industries.
- Strong leadership and team development skills.
- Familiarity with Honeywell products and solutions.
- Experience with ERP systems and data analysis tools.
Vacancy posted 25 days ago
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