Order Processing and Returns Associate (Remote)

Job Description

Job Description

*This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.

Please do not apply unless you are located on MST or PST and are able to travel to Headquarters during the first week of employment.*

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Our Core Values

• Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

• Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

• Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

• Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

• Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer :

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed timely, accurately, and to the customers' specifications. The team manages the flow of customer purchase orders from receipt to shipment to ensure fulfillment of our Light Made Easy promise by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible.

Your Impact:

• Entering customer purchase orders into computer system and work with warehouse team to fill orders

• Processing shipments released from third party warehouses

• Managing back orders and communicate with internal and external customers accordingly

• Working with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.

• Communicating directly with customers to provide order status updates

• Developing a working knowledge of our part numbers and product offering

• Serving as a customer service contact for external and internal customers to see RMA cases through to completion

• Interacting with customers and sales personnel to initiate claims

• Collaborating with product development team to have warranty claims reviewed

• Investigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels

• Communicating with accounting team to ensure customers receive proper credits

• Coordinating all logistics to collect returned goods and ship replacements

• Communicating directly with customers to provide case status updates

• Maintaining key customer records in computer system

What you bring:

• High School Diploma or equivalent required

• 1-3 years of customer service experience or in a related field

• 1-3 years of data entry experience

• Proficient in Microsoft Office applications, specifically Excel

• Excellent verbal and written communication skills

• Exceptional organizational skills and attention to detail

• Ability to work individually and in a team

• Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment

• Ability to process in a timely manner

• Able to maintain professional relationships with internal and external customers

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.