Production Support Analyst

Production Support Analyst

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.

Position Overview

The Production Support Analyst role provides second and third-line technical and software support for critical production environments.

Key Responsibilities

• Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
• Train first level support when possible
• Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
• Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
• Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
• Create SQL scripts/stored procedures to update critical data due to software gaps.
• Proactively track system health, job processing, and integrations to prevent downtime.
• Provide timely updates to business units, operations teams, and leadership on critical incidents.
• Ensure systems, workflows, and update requests align with ULH's security, compliance, and data governance requirements.
• Coordinate and perform system upgrades in a test environment.

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
• 2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.

Technical Skills

• Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
• TMW Suite TMS knowledge a plus.
• Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
• Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).

Soft Skills

• Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
• Excellent communication and collaboration with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work independently.
• Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.

Why Join ULH?

• Be part of a growing, publicly traded logistics company with national reach.
• Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
• Collaborative environment with career growth and development opportunities.
• Competitive salary, benefits, and 401(k)