Member Liaison

Medical Fitness Center Membership Sales Representative

Responsible for sales/onboarding new members of Medical Fitness Center memberships

Prospect inside and outside leads; consistently work for a high prospecting turnover rate

Be knowledgeable in special events, themes, member engagement for lead generation and member retention

Assist in the promotion of programs and classes to engage members and assist in retention

Greet and direct members and guests as they enter the facility, as well as when they exit

Achieve or exceed individual sales goals, renewals and ancillary services

Assist in activities each month including strategic outreach, for securing member referrals and gaining member engagement/loyalty

Build rapport and lasting relationships with prospective and current members

Assisting with program registration, payment processing, and scheduling Medical Fitness services

Consistently striving to create a lasting first impression

Handling check-ins, addressing questions and resolving issues appropriately

Maintaining cleanliness of front desk/common areas to contribute to an exceptional facility experience

Contacting housekeeping and maintenance departments when a problem is reported

Performing basic bookkeeping, cashiering, filing, and clerical duties

Track membership/attendance activity

Turns every guest visit into a new member relationship by listening to goals in a way that connects with them, establishing trust through knowledge of facility offerings, pricing, with an open dialogue and passion for wellness, community health, and fitness

Answer phones, respond to emails in a courteous, helpful, and professional manner

Maintain an atmosphere which makes members feel welcome

Assist in keeping all administrative/office files/documents/etc. organized and up to date

Assists in creating an outstanding member experience; follow up with current members to see if they are achieving fitness goals. Serve as a resource for questions or concerns, and put them in touch with the right resources as appropriate to ensure members are satisfied with their experience

When not executing other job-related tasks, be present throughout the facility helping to ensure a clean and safe environment, while developing lasting relationships

Complete all other assignments as given by supervisors

Maintains a warm, pleasant and welcoming environment to those present at the Medical Fitness Center. Consistently striving to create a lasting first impression

Interpersonal relationships: relates well with all staff, members and the public. Treats everyone with courtesy, respect and concern. Uses effective communication techniques

Positive and cooperative outlook toward their position, the facility, and co-workers. Adheres to AH's Guiding Principles and Adirondack Health Medical Fitness service standards

Reports on time and avoids unnecessary absences

Maintains strict confidentiality of patients and maintains compliance of HIPAA regulations with patients. Respects the privacy of members

Notifies supervisor, well in advance, of requests for scheduling changes in compliance departmental policy

Demonstrates willingness to adjust work schedule due to illness, etc. including taking on other responsibilities in emergency situations

Complies with Facility, Departmental and Adirondack Health's general policies and procedures

Assumes responsibility for maintaining a clean and orderly work area to promote safety and clean appearance

Complies with Infection Control policies and practices to protect staff and customers against the spread of infectious disease in the workplace

Participates in staff /departmental meetings and training sessions as requested

Responds in a timely fashion to all requests and questions, by either e-mails or voicemail as to demonstrate adequate communication

Mail correspondence, both U.S. Postal and Interdepartmental, is handled professionally and in a timely fashion

Assists in maintaining proper level of supplies including office supplies, and retail products

Assists other staff as requested and as appropriate with scanning, copying, and telephone calls

Ability to organize work, manage time, and complete multiple tasks with attention to detail

Ability and confidence to network and build rapport

Keeps an up to date CPR/AED certification and working knowledge of how to handle emergency situations

Demonstrates flexibility and adapts to changes caused by emergencies, schedule, staffing adjustments and procedural changes. Is organized and functions under stressful situations

Is passionate in fitness and wellness

Consistent and accurately registers members for various programs, processes payments, and maintains a working knowledge for member's services/programs

Accurate in the handling of member and guest check-ins, addressing questions and resolving issues appropriately

Maintains a general working knowledge of ALL aspect of the facility as to either respond accurately to questions, or refers the customer to the correct source

Maintains a general knowledge of the Rehabilitation side of the operation as to respond or refer appropriately

Obtains and verifies customer information in a timely manner

Assists in membership sales, member retention, and prospecting

Conducts membership tours, and is knowledgeable and up to date in all facility offerings, specialty services

Is knowledgeable in all membership software functions that pertain to front desk responsibilities

Answers and routes all phone calls to the appropriate areas in a timely manner adhering to positive telephone etiquette skills

Greets patients and visitors with an immediate smile, eye contact, proper body language and an appropriate greeting

Completes Emergency overhead paging of codes and announcements when necessary

Receives and processes patient mail via the internet as well as the general delivery mail in a timely and professional manner

Helps when requested during drills

Payments for services are collected in a timely manner, and handled in accordance with policy/procedure

Informs customers of outstanding payments/ funds all services

Documents collections and prints receipts for customers as requested

Cash or check payments are forwarded to the proper authorities in a timely manner and in accordance with AH policy

Is responsible for the safe keeping of all cash, checks and charges received which includes drawer reconciliation

Members and clients are scheduled, or given accurate programming schedules in a timely fashion

Effectively schedules members at sign up for Fitness Consultations. Understands individual Fitness Coaches specialties/personalities/interests in clientele and accurately schedules customers with appropriate Fitness Coaches

Recaps customer's appointment times and dates, notifies customers in accordance with departmental policy

Promotes other facility offerings and schedules appropriately

Accurately, and timely reschedules appointments upon request and with unexpected cancelation

Returns calls to all customers when messages are left

Notifies the appropriate Supervisor/Manager when scheduling conflicts, funding issues, or any other financial concerns with member's accounts are identified

Notifies the appropriate personnel when changes are required in the scheduling system to assure appointments can be processed according to customer/department requests

Provides members with a Pre-Participation Questionnaire at time of sign up

Provides member with Health History form to be completed prior to the customers first appointment

Notifies coaches of new consultations or clients

Assist in replenishing pamphlets, brochures, posters and advertisements as needed

Keeps all materials up to date and stocked

Assists in any tasks as requested

Job Type: Per Diem

Salary Range: $18.00-$20.00 per hour