Senior Quality Engineer

We can send any visa, they will either be able to sponsor the person upon conversion or the person would stay a long-term contractor

Needham, MA

Looking for local to MA already to go onsite

Responsibilities:

• Analyze customer complaints and investigate field failures translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
• Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
• Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
• Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
• Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field.
• Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
• Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
• Tracks digital escalations and create accurate responses for customers to better understand our product
• Manage product health reporting and push for continuous five-star experience via iterative design improvements.
• Always strive for process efficiency we value a go-getter who can make the most out of any situation and deliver impactful results
• Act as a product "expert" for cross-functional team member questions and concerns
• Present status of activities and special projects to senior management regularly

Qualifications:

• Bachelor's Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
• 4+ years of related engineering experience, preferably at a consumer goods company
• Exceptional analytical, problem solving, and root-cause analysis skills
• Ability to multi-task and handle tasks with competing priorities effectively.
• Excellent oral communication & report, business correspondence & procedure-writing skills.
• Ability to be a team player and work independently
• Change agent with energy, passion, and enthusiasm to drive change.
• Demonstrated expertise to effectively communicate within all levels of the organization around design verification and validation activities; production &process controls; Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities.
• Demonstrated collaboration, negotiation & conflict resolution skills, ability to lead, acknowledge, develop, communicate & implement a strategy to ensure compliance.
• Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies.
• External Focus: Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function - Clear thinker: Simplifying strategy into specific actions with clear accountability, making decisions with speed & accuracy based on best available information & communicating priorities clearly & concisely.
• Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
• Ability to work in a fast-paced, deadline driven, high impact environment
• Strong verbal, presentation, and written communication skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Ability to be a team player and work independently
• Ability to travel