Area Investigator - Asset Protection

Area Investigator Asset Protection
Reports To: District Security Manager
Classification : Non-Exempt
$22.50 - $26 hourly

The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Description:

Position Summary:

The Investigator under the direction of the APDM for responding to incidents/requests to analyze and investigate matters pertaining to shrink, policy violations, fraud, internal/external investigations and asset protection. The Investigator is responsible for providing detailed analysis and developing cases and identifying opportunities to reduce company shrink/liability issues. The investigator will be required as needed to train new Asset Protection Area Auditors and/or conduct auditors’ responsibility to include AP Detective work. The investigator will be required to work in plain clothes, always carry full equipment for external, remain with open schedule availability with schedule subject to change.

General Duties and Responsibilities:

The investigator’s responsibilities include, but are not limited to the following:

• Responsible to investigate food portions in the service departments. The investigator is responsible to develop internal cases on possible dishonest acts by team members through building business relationships with store management to obtain pertinent information.
• Responsible to investigate unauthorized discounts that includes, mark downs, mislabeling/mispricing, under weighing products from any service department.
• Responsible to investigate shrink on service departments or low profits under the direction of APDM due to over ordering product, product thrown away, receiving issues, using product to make byproducts or any other possible theft. To this end, the investigator will be trained in such service department and maybe sent to other districts to work undercover and resolve the case.
• Responsible to utilize data available through CCTV systems, exception report system, or NCR reports to develop cases on possible dishonest acts pertaining to, transactions left suspended, canceled transactions, refunds, voided transactions and sweet hearting.
• Responsible to investigate vendor theft by working with Area Internal Auditor to develop possible dishonest cases. In this area, the Investigator is responsible to investigate any suspicious acts of dishonesty/theft. The investigator is responsible to investigate liquor, baby formula and tobacco theft. The investigator is responsible to investigate this as directed by APDM.

Job Requirements:

• High school diploma or equivalent.
• Prior loss prevention experience in theft apprehensions preferred but not required.
• Must possess the ability to make good sound decisions under stressful situations.
• Must be able to stand/walk the sales floor for the entire scheduled shift.
• Ability to work nights, weekends, and holidays appropriate to retail business needs.
• Must be able to submit and successfully pass a criminal background check.
• Must be at least 18.
• Basic understanding of Spanish and English language; reading, writing and speaking.

Physical Demands:

• May also have to do some light lifting of supplies and materials from time to time.
• Requires prolonged standing.
• This position requires travel between locations in the district based on business needs, multi store location position must be available to travel.
• Typical physical demands or activities include up to 6 to 8 hours standing/walking. Occasional climbing, bending, stooping, kneeling, reaching, and at times using reasonable physical contact in order to execute an arrest within the company guidelines and law.

Position Type/Expected Hours of Work:

This is non-exempt level position; schedule would be based on business necessity and coordinated through the reporting Asset Protection District Manager. Available to a flexible schedule based on business needs. Open to work nights, weekends, and holidays.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.

About Vallarta Supermarkets:

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.