Sales level One

Sales Level 1

Sales Level 1 supports the company's goals by learning, following, and improving processes. You'll master sales skills with our training to keep customers happy and build lasting relationships.

Essential Duties and Responsibilities:

• Respond to website email inquiries
• Answer or direct requests from website chat system
• Answer phone calls and process orders
• Conduct outbound calls to prospective leads and existing Key Account customers
• Qualify customers and sales leads for parts technical staff
• Follow up on sales activity
• Assist with maintenance of the HHP customer and parts databases
• Assist with product development
• Ensure customer service satisfaction and excellent client relationships
• Meet or exceed Key Performance Indicators
• Utilize our databases proficiently to look up parts, including rebuild kits
• Continue training on engine technology
• Attend Sales Skills Training
• Work Saturday shifts in rotation with other upper-level sales staff
• Follow the HHP system and report any problems to management immediately

Requirements:

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Highest attention to detail and willingness to provide support at all levels to get the job done
• Basic computer skills
• Excellent communication skills, both verbal and written
• Proven ability to achieve sales targets
• 1-3 years of customer service experience
• Basic understanding of business principles
• Experience in inputting data into computer applications
• Successful completion of pre-employment background and drug screening
• Fosters good coworker citizenship and contributes to a positive work environment

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk, working on a computer
• Ability to lift and carry up to 15 lbs.
• Cubicle environment with exposure to noise throughout shift.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

MondayFriday | 8:30 AM 5:00 PM Rotational Saturdays | 8:00 AM 1:00 PM (after training, schedule determined by manager)