Program Director

Overview Posted Friday, January 23, 2026 at 5:00 AM What You’ll Do HELP USA is looking for a Program Manager for Crotona II, a 33 unit, DHS-funded family shelter, which is a satellite program of our larger Crotona site. Reporting to the Executive Director of Crotona and supervising a staff of five, you’ll be responsible for the overall development and management of all direct social service programs. Responsibilities Managing the day-to-day programmatic operation of the facility. Providing administrative and case management supervision to ensure sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures. Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that all clients remain healthy and safe and are provided with quality services at all times. Developing and nurturing an environment that fosters staff satisfaction and retention. Assessing effectiveness of service delivery and identifying gaps in service. Qualifications Bachelor's degree in social work or related field. Minimum of five years’ management experience, including proven supervisory and staff development skills. Excellent oral and written communication skills. Computer literacy, particularly with Microsoft Office applications. Bilingual (English/Spanish) is a plus. Compensation and Benefits Compensation Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws. Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution. Generous Paid Time Off! 401(k) with Company contribution, even if the employee doesn\'t contribute. And More ! Who We Are At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. #J-18808-Ljbffr HELP USA