Senior NPOC Planning & Delivery Consultant

Department: Network Planning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Senior NPOC Planning & Delivery Consultant supporting the Network Planning Team, you'll lead the planning and delivery of strategic Operational and Commercial initiatives that strengthen Southwest's network and support Enterprise objectives. This role partners across Commercial, Operational, and other departments to identify opportunities, develop business cases, align stakeholders, and drive project execution from concept through implementation. The Senior NPOC Planning & Delivery Consultant uses analytics, critical thinking, project management, and storytelling to influence decisions, manage competing priorities, and deliver solutions that improve network performance and business results. Projects may include supporting new market strategies, commercial and revenue initiatives, charter business transformation efforts, competitive station initiatives, and other network planning priorities.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Partner with Leadership and Department SMEs to lead various activities required in the ongoing management of the Network strategic plan, associated portfolios, and implementation of initiatives against the plan

• Communicate recommendations and results to department and Commercial or Operational Leaders with a communication strategy that recognizes the intended audience and delivers the recommended course of action with the utilization of strong visualizations that aid in communication of the story behind the data

• Develop, deliver, facilitate, and/or participate in multi-departmental presentations or workshops with supported work groups, Senior Leadership, and Executives

• Lead cross-departmental teams to identify solutions for complex problems and implement various corporate initiatives

• Lead and support multiple simultaneous projects which may be multifaceted, time critical and/or regulatory in nature

• Act as a trusted advisor to stakeholders by influencing the strategy / portfolio, and building business cases, what/if scenarios, driving analysis, recommendations and delivery

• Assist in resolving operational and/or business challenges that are cross-departmental which can include business-centric artifacts such as process maps, job aids, change, communication, and training

• Leverage analysis, technology and project management skills to facilitate solutions that incorporate a clear understanding of the business problem at hand as well as the broader impact across the wider Commercial and/or Operational group and Company

• Facilitate the demand management process, including shaping and prioritization discussions with stakeholders, and facilitate Senior Leadership prioritization and review

• Coach, mentor, and provide direction to team members without a direct reporting relationship

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Expert knowledge of project management, strategic planning and portfolio management principles

• Highly skilled in analytical thinking with ability to apply a methodical and logical approach to solving complex problems (Business and Technical) and identifying options for solutions

• Highly skilled in building and maintaining relationships and a high level of confidence and trust from Leaders and Peers

• Highly skilled in influencing, negotiating, building consensus, and acting as a change agent

• Skilled in using Microsoft Office products and creating expert-level PowerPoint presentations for various audiences

• Skilled as self-starter who takes initiative and demonstrates ownership and accountability

• Skilled at working independently and as part of a Team

• Skilled at applying critical thinking analysis to solve complex problems related to strategy development or project delivery

• Skilled at teaching data, tools, techniques and business knowledge to Peers and other Team members

• Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)

• Ability to clearly communicate complex concepts like schedule design elements, work rules and business processes to all audiences both verbal and in writing

• Ability to work with loosely defined and changing priorities and in situations with imperfect and incomplete information to conduct analysis, develop consensus, and make recommendations

• Ability to connect how projects and programs integrate with Company objectives

• Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if teams are not aligned and drive towards a recommendation or solution

• Ability to demonstrate a deep understanding of the organization, its philosophies, and procedures around the different areas involved in the Operational and/or Commercial areas

• Ability to focus on continuous improvement and passionate about complex problem solving

• Ability to make decisions in an ambiguous environment

• Ability to work under pressure and juggle multiple tasks working as a Team player with little to no supervision

Education

• Required: High School Diploma or GED

Experience

• Expert level experience, expansive and far-reaching knowledge in:

  • Driving complex cross-functional initiatives and aligning stakeholders at all levels

  • Breaking down and solving ambiguous problems through quantitative and qualitative analysis

  • Developing clear and well-written PowerPoint presentations that synthesize approach, insights, and recommendations, requiring minimal oversight

  • Identifying opportunities for innovation and growth by analyzing market trends, competitive landscape, and industry best practices

  • Providing strategic guidance and thought leadership to senior leaders

  • Developing strategies, plans, and identifying critical decision points and communicating to executive leadership

  • Project/portfolio management

  • Contributing to cross-departmental, high visibility Projects and Programs

  • Building trust and relationships with all levels of Employees & Leadership

• Preferred: Strong ability to communicate insights and craft compelling storylines in PowerPoint presentations

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to work extended hours based on operational needs

Pay & Benefits:

Competitive market salary from $119,900 per year to $133,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

•Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

•Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

•Competitive health insurance for you and your eligible dependents (including pets)

•Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

•Explore more Benefits you’ll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.