Service Appointment Coordinator

Service Appointment Coordinator

Build your career with Budd Baer Automotive, a family-owned and operated dealership group serving Western Pennsylvania since 1975.

We’re hiring a Service Appointment Coordinator to join our team in Washington, PA. This is a great opportunity for someone with experience in customer service, call centers, scheduling, hospitality, retail, or another customer-facing role. You’ll help customers schedule and manage their service appointments while delivering a friendly, professional experience from the first phone call through follow-up after their visit.

What We Offer

• Up to $50,000 annually + commission, based on experience and qualifications.
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and vacation
• Paid training
• Employee vehicle purchase plans
• Discounts on products and services
• Growth and advancement opportunities
• Family-owned and operated dealership
• Supportive, team-oriented work environment
• Long-term career opportunities

What You’ll Do

• Schedule and confirm customer service appointments by phone and online
• Provide friendly, professional assistance to customers throughout the scheduling process
• Collect and accurately enter customer and vehicle information
• Manage the service appointment schedule to help maximize shop efficiency
• Communicate appointment information, expected timelines, and any changes to customers
• Coordinate with service advisors and other dealership departments
• Follow up with customers after service to ensure satisfaction
• Answer questions about available dealership services
• Address customer questions or concerns professionally and promptly
• Maintain accurate customer and appointment records
• Participate in training to stay knowledgeable about dealership products and services

What We’re Looking For

• Previous customer service experience
• Automotive or dealership experience is a plus, but not required
• Excellent verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using computers, the internet, and scheduling systems
• Strong attention to detail and ability to maintain accurate records
• High school diploma or equivalent
• Valid driver’s license and acceptable driving record

Build Your Career at Budd Baer Automotive

If you enjoy helping people, staying organized, and being part of a fast-paced team, we want to hear from you. Join Budd Baer Automotive and help us deliver an exceptional service experience to every customer. Apply today to join the Budd Baer Automotive team.

Equal Employment Opportunity

Budd Baer Automotive is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities in accordance with applicable law.