Community Coordinator

About the company
We are The Instant Group, now part of IWG, where work gets smarter-for employees, businesses, and the planet. As the world's largest flexible workspace provider, we connect over 250,000 organisations with office space, coworking memberships, virtual offices, and meeting rooms. We deliver market-leading data, expert consulting in portfolio strategy, procurement, and sustainability, and empower 20,000+ landlord, operator, and investor partners to capture flex demand and boost asset performance.


With global clients like Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, our teams operate across virtual and physical offices in London, Paris, New York, Hong Kong, Singapore, Sydney, and beyond.


Join a dynamic business named one of the Best Places to Work in Property, and featured in the Sunday Times HSBC International Track 200. Build your career where innovation meets opportunity-and help shape the future of work.

Carbon Neutral Workplaces
IWG's purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.


Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.


The Role


This role is responsible for managing all aspects of operational delivery and client relationships for a small client office. You will have full responsibility for any facilities and workplace services and your client's satisfaction and service experience. You will become the heartbeat of the office, living and breathing the client's core values, and striving to achieve their mission throughout the office, while also being part of a high-functioning team that manages other offices in the region for this client.


What will you be doing?

• Be on-site five days per week in a business park in, Washington DC.
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming, professional, and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Event management- you will play a key role in supporting and organizing office events.
• Creating excellent relationships with landlord, supplies, and other third-party providers, ensuring service obligations for the client are met.
• Supporting incident management: taking ownership for client communication, services providers' response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering supplies obtaining quotes for needed work.
• Logging helpdesk jobs and providing reactive and planned reporting - ensuring follow up and proactive management of jobs.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.
• Supporting team members from other offices and overall account goals and body of work that needs to be completed.
• Light organizing and straightening up of the office each day.

What experience are we looking for?

• Prior experience as an intern on Capitol Hill or with a lobbying firm at an entry level, with demonstrated familiarity and practical understanding of the Washington, DC environment and its operations.
• Previous military or government service, preferably at an early career stage, to ensure appropriate alignment with budgetary parameters.
• A high level of technical aptitude, given the advanced audiovisual infrastructure and the absence of on-site IT support.
• The highest standards of integrity, as this role will require serving as a key holder for the CEO's private office and exposure to sensitive and confidential discussions throughout the facility.
• Willingness to complete a more comprehensive background screening than is typically required for similar roles.
• Proficiency in an additional language, which would be considered an asset.
• A consistently polished, professional appearance and demeanor.
• Experience with some hospitality or customer service background is preferred.
• Experience with some office management is preferred.
• Experience in managing effective and positive relationships with suppliers.
• Excellent verbal and written communication skills is required.
• Experience creating operational reports for external stakeholders: experience in Excel and Power Point are required.
• Self-motivated and driven with a "yes" mentality: keen to drive improvement.

What skills do you require?

• Aligned with the following: play to win, help each other grow, solve it together, own your outcome.
• A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels.
• Resourceful, innovative, adaptable, problem solver, and detail oriented.
• An enthusiastic, personal, and proactive approach to service delivery and customer satisfaction.