Project and Program Management Senior Specialist Demand Response

Shift: 9 AM - 4 PM, 40 hours/week

Summary:

• The Program Assistant II supports the day-to-day administration of Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditions.
• This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process.
• The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution.

Additional Responsibilities:

• Maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records.
• Bachelor's degree required or equivalent combination of education and experience

Level II:

• 2-5 Years of Experience.
• The program assistant II will support the daily operations demand response programs which pay customers an incentive for conseving energy on hot days when converation is needed most.
• The program assistant II will respond to inquires from program particpants and assist particpating aggregators with customer enrollments.
• The program asistant will write up tickets and submit them to IT when a system is not working properly.
• The progarm assistant will also maintain up to date program procedures and assist with general program reporting.
• The program assistant will update program databases and spreadsheets and should be proficient in MIcrosoft Word and Microsoft Excel.