Generator Service Manager

Job Description

Job Description

We are seeking an experienced Generator Service Manager to oversee our generator service department, technicians, scheduling, customer service, and daily operations.

Responsibilities

• Manage and dispatch generator service technicians.
• Schedule maintenance, repairs, and emergency service calls.
• Oversee troubleshooting and repairs of standby generators and transfer switches.
• Assist technicians with difficult technical issues.
• Communicate with customers and provide repair recommendations and estimates.
• Manage parts, inventory, service vehicles, and equipment.
• Monitor job progress, service quality, and technician performance.
• Ensure all work is completed safely and according to manufacturer specifications and applicable codes.
• Coordinate with installation, sales, and office staff.

Qualifications

• Previous experience with standby generators.
• Service management or supervisory experience preferred.
• Strong knowledge of electrical systems and transfer switches.
• Experience with Generac, Kohler, Cummins, or similar generators preferred.
• Knowledge of propane and natural gas systems.
• Excellent communication, organization, and customer-service skills.
• Valid driver's license.
• Ability to work occasional after-hours or emergency calls.

We Offer

• Paid time off and holidays
• Training and certification opportunities
• 401K and Health Insurance

If you are an experienced generator professional with strong leadership and customer-service skills, we want to hear from you!

Apply today with your resume and generator service experience.