Non Medical Health Advocate

Organization Information Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look‑alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. Position Summary The Non‑Medical Case Manager is responsible for providing case‑management services at Equitas Health and identifying and assisting HIV+ persons needing case‑management services throughout Ohio. This position promotes the independence, stability, and health of persons living with HIV by providing case‑management services at a non‑medical level of care. The individual will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code and NASW standards for social work management. Represented by Equitas Health Workers United Local 6609, Ohio Federation of Teachers (OFT), American Federation of Teachers (AFT), AFL‑CIO union and subject to the collective bargaining agreement. Hourly Rate $20.43 hr – $22.83 hr Benefits PTO Vision Dental Health 401k Sick time Paid Holidays Essential Job Functions Essential functions of the job include, but are not limited to: knowledge of healthcare services and public and private insurances, traveling, having reliable transportation to meet clients, and utilizing a computer for typing and conducting research, attending meetings, conducting assessments, and other efforts to support successful client outcomes. Major Areas of Responsibilities Provide high‑quality case management for clients living with HIV and their families, focusing on viral suppression and other improved HIV‑related health outcomes, obtaining and maintaining insurance and prescription benefits, housing stability, and employment or other income attainment. Complete Ryan White and other assessments annually and as needed to identify individual treatment strengths and struggles related to viral suppression, maintenance of income and insurance benefits, and sustainable housing. Develop, monitor, and evaluate individual case plans for each assigned client at intake, bi‑annually, and as needed thereafter. Case plans address services provided within Equitas Health and services managed within the community by other providers. Function as the central and primary access point for financial assistance programs, including but not limited to Ryan White Treatment Modernization Act (Parts A, B and C), HOPWA short‑term rental assistance, and other assistance programs. Identify mental health crises and immediately consult with supervisors whenever a crisis occurs. Empower clients to link with and maintain resources such as housing, workforce development, respite, nutritional assistance, palliative care, chore assistance, transportation, and social functions that help promote graduation. Engage client’s medical providers bi‑annually and more often as needed to understand strengths and struggles related to CD4 count, viral loads, co‑morbidities, and referrals to other services. Identify and engage health‑care professionals in the region to provide quality services to HIV+ individuals and establish new relationships in collaboration with ODH. Represent Equitas Health within the community by providing education and advocacy about the strengths and needs of individuals living with HIV. Work collaboratively within a multidisciplinary team. Maintain documentation through Equitas Health, ODH, and other software systems; all documentation must be recorded within two business days (48 hours) of provided service. Maintain client confidentiality by adhering to Equitas Health Confidentiality Policy, HIPAA, and other professional standards and guidelines. Demonstrate effective written and verbal communication skills for accurate and timely documentation and information sharing. Return all correspondence within two business days (48 hours). Achieve productivity standards: spend no less than 60 % per month of hours worked directly engaging with clients, their families, and other informal supports. Participate in and complete peer‑review audits monthly with scores no less than 90 %. Coordinate with clients to maintain active status through Ryan White and other programs; at least 90 % of clients must be active in any given month. Attend trainings, as assigned, to improve case‑management skills; required to attend 10 hours of HIV‑specific training annually. Utilize Motivational Interviewing (MI) techniques when engaging clients; supervisors will recommend or conduct MI trainings as appropriate. Participate in Equitas Health Committees and Performance Improvement Teams as assigned by supervisor. Prepare for and attend individual and group supervision; required to attend 5 hours of supervision per month. Demonstrate unconditional positive regard to clients, co‑workers, community partners, and others based on exceptional customer service. Show continuous growth and development related to Equitas Health values, with understanding, awareness, and respect for diversity, inclusion, and cultural humility. Attend monthly, quarterly, and ad‑hoc meetings in‑person or via phone or web conference. Utilize email, Microsoft Teams, phone, and other telecommunication options for meetings across sites. Other duties as assigned by supervisor. Education / Licensure Bachelor’s degree in a social science field (Social Work preferred) and at least 6 months experience in a social service setting, preferably 1 or more years; OR Associate’s degree with 1–3 years of experience in a social service setting; OR High School Diploma/GED with 4–6 years of experience in a social service setting. Knowledge, Skills, Abilities & Other Qualifications Sensitivity, interest, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and demonstrated competence with persons of color and the LGBTQ community. Experience in community‑based case management, housing services, and employment training is desired. Proficiency in Microsoft Office and other computer applications. Reliable transportation or driver’s license with proof of auto insurance. Knowledge and adherence to social work standards and ethics. Other Information Background and reference checks will be conducted. In accordance with Equitas Health’s Drug‑Free Workplace Policy, pre‑employment drug testing will be administered. Hours may vary and may include evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and have completed an application. Completing the application does not guarantee employment. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Equitas Health, Inc.